The exchange of medical, imaging, and billing records doesn’t need to be a headache. Find out why patients, providers, and legal professionals trust our expertise to safeguard the privacy and security of protected health information.
Release and Retrieve Medical Records With ChartRequest
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HIPAA Compliant
Regularly Audited to Ensure Compliance With All HIPAA Rules
Top-Rated
Our White-Glove Service Makes Us the Top-Rated ROI Vendor on Google
Secure
SOC 2 and ISO-270001 Compliant With Military-Grade Encryption and Security
Get Records You Need When You Need Them
ChartRequest makes medical, imaging, and billing records more accessible than ever for patients and professionals.
Healthcare Providers
Our release of information solution is purpose-built to streamline the exchange of PHI, reduce status update phone calls, access powerful reports, and so much more. Keep the process in-house, or let our experts release records for you.
This can help your practice:
- Support referral management and care coordination,
- Prevent Right of Access and information blocking issues,
- Minimize the risk of human error with an easy-to-use workflow.
Discover ChartRequest Solutions For Providers
Patients and Families
Build your personal health record, and rest assured knowing your and your family’s medical information is safe and available to share with your healthcare providers.
ChartRequest Store & Share empowers patients with:
- Real-time status updates available online 24/7,
- Unlimited storage of retrieved records,
- Instant record sharing with healthcare providers.
Keep Your Medical Records Safe and Accessible
Lawyers and Attorneys
Tired of constantly calling for status updates when you need a client’s medical records? Automate the follow-up and easily beat court deadlines by letting our experts chase records for you with CaseBinder.
CaseBinder helps lawyers and attorneys:
- Submit record requests quickly on our easy-to-use platform,
- Access status updates 24/7 while our team works on retrieval,
- Save on retrieval costs for every request we process.
Get Client Records Quickly With CaseBinder
Insurance Companies
During audit season, your insurance company can’t be kept waiting on medical records. Trust the retrieval experts with over a decade of experience to get the records you need quickly and efficiently.
RecordGateway simplifies record retrieval for payors by:
- Access real-time status updates to monitor progress for large requests,
- Get records with uniform naming conventions that fit your needs,
- Maximize retrieval customization with our RecordGateway API.
Expedite Bulk Records Retrieval With RecordGateway
What’s New at ChartRequest?
Featured Enhancement
Simplify the Certification of Medical Records With Our Digital Notary Tools
When court cases require record notarization, the process can delay request fulfillment without an efficient process established.
Introducing Digital Notary, the most efficient tool for compliantly stamping and signing medical records and other documents. Regulations vary state-by-state, so click the link below to find out if your organization is eligible for these tools.
Supporting Quality Care Across the Country
ChartRequest makes electronically obtaining and sharing medical, imaging, and billing records easier than ever. Our innovative system also streamlines communication and simplifies compliance.
5
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Trusted Providers in Our Network
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Average Turnaround Time Range
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Compliance Issues For Our Partners
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Average Time For Form Completion
Medical Record Laws by State: Key Statute Types for Compliance
Anna Paris
February 20, 2026
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Our white-glove support team and focus on providing an excellent experience for all users has helped us achieve industry-leading ratings on Google Reviews.
Please don’t hesitate to reach out with any questions or concerns about your account, requests, etc.
What does ChartRequest do?
ChartRequest helps both requestors and providers streamline the process of managing medical record requests by providing a secure, efficient platform to release protected health information as quickly as possible.
Does ChartRequest have my medical records?
ChartRequest does not have your medical records, but we facilitate the exchange of protected health information with custodians of medical records. Depending on the selected delivery method for your request, records are either uploaded to our platform for easy access or sent via fax once payment is received.
When will my requested records be ready?
ChartRequest staff and our provider clients work hard to provide requested records as quickly as possible. Our 5-day average turnaround time guarantee covers requests fulfilled by our team on behalf of healthcare providers, but other providers may take longer to complete requests.
How to check the status of your request as a patient?
To check the status of a request, simply sign into your ChartRequest account and navigate to your request dashboard to view the latest status updates. Alternatively, you may submit your request ID on app.chartrequest.com/status to see the latest updates without signing in.
Questions or Comments? Contact Us!
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