Docusign Vs OneSpan: A Complete Comparison
Which eSign Solution Offers Better Value, Pricing & Support?
Docusign vs OneSpan: Pricing, Savings & Renewal Fees Comparison
Compare Docusign and OpenSpan and to see how each platform stacks up against others in terms of Pricing
| Pricing Comparison |
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|---|---|---|---|
| Transaction-Based Pricing |  Not available |
 Pay-As-You-Go Option(Save up to 50% annually) |
Available in Enterprise Plan only |
| User-Based Pricing | Available, Business Pro plan at $40/user/year |
Flexible Pricing, Offering over 50% Savings |
Available, starting at $22/user/month |
| Volume Discounts | Limited discounts |
Custom Plans for Enterprises (Save 20%-50% for large teams) |
Limited discounts |
| Unlimited Envelopes | 100 transactions per user annually |
Unlimited Envelopes per User (No Restrictions) |
1000 transactions/user/year |
| Unused Envelope Carryover | Unused envelopes expire, leading to wasted costs |
Carry forward unused envelopes (Full credit for unused transactions) |
Unused envelopes expire, leading to wasted costs |
| Flat Renewal Fees | Expensive and Variable, 35%-50% increase at renewal |
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| Pricing Transparency | Hidden Costs (Overage fees, unclear renewal terms) |
Fully Transparent Pricing (Clear cost structure) |
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Healthcare organizations and enterprises trust Certinal
Docusign vs OneSpan: Customer Support Comparison – Speed, Coverage & Service Quality
| Customer Support |
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|---|---|---|---|
| 24/7 Support | |
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| Dedicated Account Manager | Additional Cost (Expensive Add-On) |
Included For Every Customer |
Not included in standard plan |
| Language Support | |
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| Global Time Zone Coverage | |
True Global Support In All Time Zones |
Global support, uneven regional response times. |
| Support Speed | Slower and Not Guaranteed |
Response Time Under 5 Minutes |
Slower and Not Guaranteed |
| Escalation Process | Requires Multiple Follow-Ups |
Seamless Issue Resolution |
Requires Multiple Follow-Ups |
Docusign vs OneSpan: Customer Ratings, Savings & Support
| Customer Feedback |
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|---|---|---|---|
| Net Promoter Score (NPS) | Data not disclosed publicly |
84.5+ (Unmatched Customer Loyalty) |
82 |
| Ease Of Use |  Rated 4.5/5 |
 Rated 4.8/5 |
Rated 4.5/5 |
| Support Experience | Reports of Delays and Inflexibility |
Customers Praise 24/7 Personalized Support |
Reports of Delays and Inflexibility |
Docusign vs OneSpan: Analyst Recognition Comparison
Compare Docusign , OpenSpan and Cerinal to see how each platform stacks up against others in terms of Analyst Recognition
| Analyst Recognition |
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|---|---|---|---|
| Leader In IDC Marketscape:Worldwide eSignature Software 2023 | |
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| Gartner®, Peer Insights™ "Customer First Badge" |
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Only eSign Vendor with this Badge |
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| Fastest Entry into the Gartner's® Market Guide for Electronic Signatures |
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Highly Ranked By Analysts |
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Docusign vs OneSpan: Innovation & Technology Leadership Comparison
Patents, R&D, and Future-Ready Features—Who’s Driving eSignature Innovation?
| Innovation and Trust |
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|---|---|---|---|
| Patents Granted | Limited Patents Filed |
2 Patents Granted |
242 |
| Patents Filed | No Recent Patents Granted |
11 Patents Filed |
300 |
| Innovation Focus | Focus on Maintaining Legacy Features |
11 Patents Filed |
|
| Resources in R&D | Limited Focus and Investment |
50% of Teams Dedicated to R&D |
Limited Focus and Investment |
Leaders in Innovation
Docusign vs OneSpan: Compliance & Security Comparison Which One Keeps Your Data Safer?
Encryption, Identity Verification & Compliance—Who Offers Stronger Security?
| Compliance and Security |
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|---|---|---|---|
| eIDAS Compliance and GDPR Compliance | Fully Compliant |
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| HIPAA and SOC 2 Certification | |
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| Multi-Factor Authentication (MFA) | |
Enhanced Security Features |
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| Signer Identity Verification | Manual Process |
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| End-to-End Encryption | |
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| Trusted Timestamp | |
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Certinal's Enterprise-Grade Security & Compliance
Docusign vs OneSpan: AI-Powered Features Comparison
AI Drafting, Reviewing & Smart Automation—Who’s Leading in eSignature AI?
| AI Powered Features |
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|---|---|---|---|
| AI Drafting | |
Cutting-Edge Drafting Assistance |
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| AI Summarizing | |
Efficient Document Summarization |
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| AI Reviewing | |
Seamless AI-Powered Reviews |
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| Auto Proposal of Signer Fields | Manual Process |
Smart Automation for Signing Fields |
Manual Process |
Docusign vs OneSpan: Advanced Features & Flexibility Comparison
Modify, Recall & Collaborate—Which eSign Solution Gives You More Control?
| Advanced Features |
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|---|---|---|---|
| Bulk Send Documents | |
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Included in higher-tier plans (not in basic). |
| Document Size Flexibility | |
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| Modify Recipients Mid-Process | |
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| Recall, Correct, Resend Transactions | |
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| Collaborate with Business Users | |
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Docusign vs OneSpan: Branding & Customization Comparison
White-Label, Branded Emails & Role-Based Templates—Who Offers More Customization?
| Branding Solutions |
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|---|---|---|---|
| White-Label Branding | Limited Branding Options |
Fully Customizable (Logos, Colors) |
Not Present in Basic Plan |
| Branded Email Communications | Not Fully Customizable |
|
Not Present in Basic Plan |
Global Scale
The Backbone for Global Agreements
Documents Signed Monthly
1
M+
Countries Supported
10
+
UpTime Gaurantee
10
%
Languages Available
5
+
11 Patents filled with the USPTO in just 2 years
0
Patents Granted
Exceptional Customer Satisfaction
10
NPS Score