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  • Frequently Asked Questions

CertBolt Frequently Asked QuestionsFAQs

  • - Questions about CertBolt products family
  • - How the purchase process works, alternative ways to pay
  • - How to download and get access to CertBolt products
  • - Questions about product updates
  • - CertBolt discounts
  • Product Questions

    1. Which products does CertBolt offer?
    2. How to use Questions & Answers exam preparation tool?
    3. Are explanations provided with all Questions & Answers?
    4. How can I be sure if a product has explanations or not prior to purchasing it?
    5. Can an exam be passed with only Question & Answers material by CertBolt?
    6. Can I try a couple of questions before I purchase the exam?
    7. What format are Study Guides?
    8. What do Study Guides consist of?
    9. I don't know how I can avail of the products after the purchase. What should I do in this case?
    10. For how long my product will remain valid?
    11. What are minimum system requirements for CertBolt products?
    12. How can I report if I find error in any of the question or how do I respond to a question I have doubt over?
    1. Which products does CertBolt offer?

      Mainly CertBolt offers three different products available for your certification training:

      • Questions & Answers (Q&A)

        This valuable Questions & Answers exam preparation tool contains real exam items with thorough & easy-to-grasp explanations and reflects the ultimate coverage of all the objectives for your forthcoming exam. By utilizing this material, you will become a fully-fledged candidate who will easily manage to ace this exam in the first attempt. Grab the opportunity to get certified in no time with those accurate and top-notch Questions & Answers!

      • Training Courses

        Taking advantage of this online training course will consolidate your knowledge & skills when it comes to even the toughest exam domains. These unique lectures are conducted by a seasoned instructor who will define the most difficult tech concepts in a comprehensible manner and will get you fully involved in what you're studying. By the way, through visualization you can significantly boost your overall ability to remember, understand, and learn. Thus, this online course is a must for all aspiring & dedicated exams!

      • Study Guides

        All the necessary concepts and theory is packed into precise and accurate PDF files. If you're a keen reader, then this material is definitely for you. Developed by skilled experts in the IT industry, this study guide will make your brain work to the fullest, equipping you with the relevant knowledge to become a real master of those complicated notions that this exam encompasses. Avail of this comprehensive material now and your exam success is for sure guaranteed

    2. How to use Questions & Answers exam preparation tool?

      CertBolt has made the ultimate Question & Answer product in the form of Online Testing Engine. It is an online preparation tool that simulates the real exam environment. Built by experts this Online Testing Engine provides the ultimate opportunity to test you in the same environment as the actual exam. Use the virtual exam mode for testing yourself with a special mock test. In the practice exam mode you will be able to view the answers while taking the test. Other options include adding comments to questions, reviewing your scores and progress, marking questions for review, eliminating questions which are answered correctly and so on.

    3. Are explanations provided with all Questions & Answers?

      No. We aim to provide explanations to all of our exams. But so far they are only available for the certifications which are more in demand.

    4. How can I be sure if a product has explanations or not prior to purchasing it?

      The product page or the page from where you will purchase your product will specifically show if the exam has explanations otherwise it will simply say Questions & Answers material.

    5. Can an exam be passed with only Question & Answers material by CertBolt?

      Although it is quite possible, but for better results we recommend other CertBolt products which include Online Course or Study Guide.

    6. Can I try a couple of questions before I purchase the exam?

      We provide free demo samples for popular exams on on the appropriate products pages. Please e-mail support@certbolt.com if you can not find the sample of the desired exam.

    7. What format are Study Guides?

      They are downloadable PDF files. You can use them with any PDF reader.

    8. What do Study Guides consist of?

      Study Guides are there to make sure you have all the required background knowledge for the exam you are preparing for. Study guides provide detailed theoretical knowledge which enables the user to build strong conceptual background for the test.

    9. I don't know how I can avail of the products after the purchase. What should I do in this case?

      The products that you buy from this website are available for instant access and download from the Member's Area. Once your payment is confirmed, you will be transferred to your Member's Area. Here, you should first login, after that you are free to use and/or download all the products you have purchased.

    10. For how long my product will remain valid?

      Your products will be valid for 90 days from the day that you purchased it. After that it will not work anymore and you will be required to renew it through the site.

    11. What are minimum system requirements for CertBolt products?

      There are no any special requirements. CertBolt Online Testing Engine runs on all devices and platforms: Windows, iOS, macOS or Android. You just need to have an Internet browser and Internet access.

    12. How can I report if I find error in any of the question or how do I respond to a question I have doubt over?

      Simply send an email to support@certbolt.com and make sure you include exam code, screenshot of questions you doubt and correct answer. We will review your request and respond within 12 hours. Your feedback is always appreciated and welcome

  • Products Purchase

    1. How can I purchase these products?
    2. When will i get my products, once the payment is made?
    3. How can I be sure if my payment was successful?
    4. Payment is deducted from my card but I have not received any product?
    5. My card has been rejected by the system. What do I do now?
    6. Can I pay without using Credit Card?
    7. Which credit cards are accepted by CertBolt?
    8. Is the information I am providing secure with CertBolt?
    9. Are these products free of Viruses?
    10. Is customer information shared with third parties?
    11. Will I get a receipt?
    1. How can I purchase these products?

      Simply choose the product, add it to the cart and proceed to checkout with the payment mode of your choice.

    2. When will I get my products, once the payment is made?

      You will get it instantaneously. It does not take more than a couple of minutes for the products to be activated in Member's Area.

    3. How can I be sure if my payment was successful?

      We will inform you through email for confirmation, when your payment is made.

    4. Payment is deducted from my card but I have not received any product?

      Sometimes orders need to be reviewed by our billing team. Your account will be activated within 12 hours. If it takes longer than that, please email support@certbolt.com and include the date of purchase and your e-mail ID used to make payment. Include the payment mode you used to make payment as well. If you have made the payment with card then send the last four digits of Credit Card too.

    5. My card has been rejected by the system. What do I do now?
      • Make sure you fill all fields in the "credit card payment" form;
      • Re-check, or re-enter your credit card information.

      If the problem continues then contact your bank and confirm if you are allowed to use the card for online transaction. You can also contact sales@certbolt.com for further assistance.

    6. Can I pay without using Credit Card?

      Yes, you can use other methods for purchasing CertBolt products too. Options such as PayPal, Bank Wire, Western Union are available. E-mail sales@certbolt.com if you need information regarding any of these methods.

    7. Which credit cards are accepted by CertBolt?

      All major credit cards are accepted. The list includes Visa, MasterCard, Delta, Electron and Maestro.

    8. Is the information I am providing, secure with CertBolt?

      Yes. As a matter of fact we do not even get to see that information since our payment processor takes care of it. They check the information, verify it and forward the payment to us with an approval or decline.

    9. Are these products free of Viruses?

      We take great care in making these products secure and safe for our customers. The security of the site is handled by McAfee antivirus software company and www.certbolt.com has been declared as a hacker-safe website: McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

    10. Is customer information shared with third parties?

      Your privacy is important to us. We never share any information with any third party. You will only be contacted by us through email and you can even stop that from your Member's Area.

    11. Will I get a receipt?

      Yes, you will get a receipt in your email. You will also be able to access it through your Member's Area.

  • Products Access

    1. How to get access and download the Product?
    2. Where can I find detailed instructions?
    3. How many devices can I use CertBolt Online Testing Engine on?
    4. When can I expect a reply to my email?
    5. My password does not work. Help?
    1. How to get access and download the Product?

      The procedure to download your product is as follows:

      • Visit www.certbolt.com;
      • Log into your Member's Area using your email address and password;
      • Latest purchased products will appear in the "My Products" section. Click on the Exam you want to get access and/or download.

    2. Where can I find detailed instructions?

      In case you need further help in getting access to the purchased product(s), simply email support@certbolt.com support staff.

    3. How many devices can I use CertBolt Online Testing Engine on?

      By default, you are able to get access to CertBolt Online Testing Engine on a total number of 2 (two) devices. However, If you need to use the exam software on more than 2 (two) devices, you are eligible to buy this option separately. Please, write an email to support@certbolt.com in case you would like to use CertBolt Online Testing Engine on more than 10 (ten) devices.

    4. When can I expect a reply to my email?

      We always try our best to provide the quickest and most prompt customer service. That is the reason why the most emails are answered within 24 hours and all emails are replied within 48 hours.

    5. My password does not work. Help?

      You can try to Retrieve Forgotten CertBolt Password yourself. If it does not help please email support@certbolt.com.

  • Product Updates

    1. How to get updates on Question & Answers?
    2. Will updates be free of cost?
    3. How many times updates are done?
    4. Can I have updated after my product is expired?
    5. Can I have more than 90 days of free updates?
    6. How to check if an update is available?
    7. How to update the Study Guide?
    8. The number of questions in my exam has decreased after the update. Why?
    1. How to get updates on Question & Answers?

      CertBolt Questions & Answers Online Testing Engine is connected to our server. Whenever there is an update the engine will show an update notification. This way your Questions & Answer will automatically be updated. All you have to do is click 'yes' on the update notification.

    2. Will updates be free of cost?

      Yes, within 90 days from date of purchase the updates are provided totally free of cost. After the product expires the user will be asked to renew the product.

    3. How many times updates are done?

      The process of updates is a continuous one. When the certification vendors change the pattern or the content of the exams, we make changes in our material accordingly.

    4. Can I have updated after my product is expired?

      You can renew or re-purchase your products from the members area at handsome discounts.

    5. Can I have more than 90 days of free updates?

      Questions & Answer can be purchased for 6 months or 1 year expiry through the licensor program at CertBolt. You can contact support@certbolt.com for details.

    6. How to check if an update is available?

      Some of the ways to check update are:

      • Online Testing Engine show update notification when you start the product. Updates will be implemented automatically;
      • Number of questions can be compared to see if the product on the site has changed/updated or not.

      We recommend checking for updates 3-4 days prior to your exam.

    7. How to update the Study Guide?

      Simply go to Member's Area and download the updated study guide.

    8. The number of questions in my exam has decreased after the update. Why?

      CertBolt has high standards in accuracy and relevancy of material. So that is why our team makes sure that no useless questions are included in the material. With CertBolt you can be sure that you will always get the most relevant material.

  • Discounts

    1. How to take discounts?
    2. Does CertBolt offer bundles? And what type?
    3. While purchasing for Staff Training, what are my best options?
    1. How to take discounts?

      You can take discounts in various forms. One of the most convenient way to avail handsome discounts is to purchase a product Bundle.

    2. Does CertBolt offer bundles? And what type?

      CertBolt offers many bundle options especially when it comes to Citrix, CompTIA or Microsoft. Review our bundles for details.

    3. While purchasing for Staff Training, what are my best options?

      When you want to make a large purchase then you should contact support@certbolt.com for better prices for your orders.

Need help assistance?

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