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FAQS

At Aztec, we take your questions seriously. Look below for answers to some of the most frequent queries we receive.

We appreciate your enthusiasm for our professional development sessions.  Unfortunately, we do not retain recordings of our webinars.  However, we have great news for you!  We will be hosting additional similar sessions in the near future.  We’d like to encourage you to visit our Aztec Trainings & Webinars webpage regularly to stay updated on upcoming webinars and educational opportunities.

We understand the value of continued learning and look forward to having you join us for future webinars.  If there’s anything specific you’d like to see covered in our upcoming sessions, feel free to let us know—we always appreciate feedback from our engaged educational partners.

Certificates of Attendance are provided via email within three hours after the end of the webinar. The email contains a “My Certificate” button to generate your certificate- see the below example. Webinar Confirmation Certificate Email Example Here are some troubleshooting steps to help you find/access your Certificate of Attendance:
  1. SEARCH YOUR INBOX: Try searching your email inbox for emails sent by “Aztec Client Specialist – customercare@gotowebinar.com”; (emails processed through GotoWebinar App) this should help you locate the email more efficiently.
  2. CHECK YOUR SPAM / JUNK FOLDER: Sometimes, our emails may end up in the spam or junk folder. Please take a moment to check these folders in your email account.
  3. WHITELIST AZTEC SOFTWARE: To ensure future communications reach your inbox, please add our email address, “customercare@gotowebinar.com” (emails processed through GotoWebinar App) to your contacts or whitelist it in your email settings.
Still can’t find it? Request a duplicate certificate here.(link to Request for Aztec Webinar Certificate of Attendance)
A: No downloads are necessary to run the Aztec programs.

A: You may need to update or download any modern browser which supports HTML-5.

A sample list of supported browsers includes: • Firefox 59.0.2 • Chrome 65.0. • Safari 11.1 • Opera 52.0. • Mobile Safari 11.1 • Android 8.0 and higher

A: Your email address may not have been properly formatted by the person who registered your information in the system. Please check with the administrator/instructor who enrolled you in the system. He or she will be able to reset your password manually.

A: Once you are logged in to the learning system click the hyperlink (light blue text) that says “Class: xxxx Prep Solution” to open the next screen.
A: Your screen size probably needs to be adjusted to a smaller setting. To adjust, hold the Ctrl button + minus button to adjust the screen size or click the minus symbol in the zoom setting.
A: The username and password are case-sensitive and must be entered exactly as they were entered when your account was created. You should contact your instructor/administrator to confirm the correct format of your username and password.
A: All essays are submitted to the class instructor. The instructor is responsible for grading the essay and providing feedback to the student. Once the essay is graded the student can see the feedback when he or she clicks on “click for details” next to the score percent.
A: Please contact your instructor/administrator and request that they enroll you in a class.
A: LSE booklets are researched and written by professionals in the fields of career counseling, health, and education, with input from subject matter experts to ensure they incorporate reliable, evidence-based information. Editors review and update titles as needed to keep them relevant and current.