Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

Select tab to view latest reviews

Latest Airline Reviews

  • 1/10

    KM Malta Airlines17 Reviews

    Not Verified | The day before my flight, I tried to add checked baggage during online check-in, but the website would not let me modify the cart due to what was clearly a system error. Because of this I was… Read more
  • 9/10

    Singapore Airlines1708 Reviews

    ✅ Trip Verified | Decent flight. Boarding was by groups. Light hot snack provided as well as drink. Aircraft was very clean. Full flight but well looked after by the crew and it operated on time. Read more
  • 9/10

    Scoot754 Reviews

    ✅ Trip Verified | Boarded by groups; snack provided . Aircraft took off on time and arrived on time. Despite being low cost airline the aircraft is still using air bridges rather than bussing passengers to remote stands, which cuts… Read more

Latest Seat Reviews

  • 2/10

    British Airways203 Reviews

    Not Verified | This is the worst economy seating I have been on, the seats are very narrow and the seating hard. Having the back upright feels like you are being pushed froward, in recline they are just about tolerable.… Read more
  • 1/10

    LOT Polish Airlines12 Reviews

    ✅ Trip Verified | Business class is just economy with an empty seat in the middle. At 188 cm tall, my knees hit the seat in front of me. When the passenger in front reclines the seat, it digs into… Read more
  • 8/10

    Singapore Airlines118 Reviews

    Not Verified | In addition to the Long Haul and Untra Long Haul versions, Singapore Airlines operates a medium hall version of the A350 and that is by far my favourite. It offers the choice of either a left- or… Read more

Latest Lounge Reviews

  • 1/10

    China Eastern Airlines33 Reviews

    ✅ Trip Verified | Dreadful, dated, filthy lounge. Poor, uncomfortable sagging seating. Areas under semi-permanent repair. Broken, stained table lamps. Bad food. Try to avoid passing through Shanghai Pudong airport if at all possible. Read more
  • 9/10

    Turkish Airlines134 Reviews

    ✅ Trip Verified | This lounge remains one of the best lounges I have visited. I last visited 4 years ago and the lounge has become very crowded. WiFi has become easier to connect to. No more getting a WiFi… Read more
  • 7/10

    Priority Pass68 Reviews

    ✅ Trip Verified | This lounge was very disappointing for the simple reason that there were no bathrooms within the lounge. One has to use the bathrooms in the terminal. Why pay for membership to use a lounge when one… Read more

Latest Airport Reviews

  • 4/10

    Edinburgh Airport574 Reviews

    Not Verified | Generally awful. Not enough seating - way too much space devoted to commercial activities. Security was slow and a complete debacle with no defined queues. Signage is poor and often you have to go into a fast… Read more
  • 1/10

    Milan Malpensa Airport211 Reviews

    ✅ Trip Verified | The worst airport experience I have ever encountered. My flight was scheduled for 00:30, and check-in opened at 21:30. Being among the first passengers to pass through security and enter the duty-free departures zone, I was… Read more
  • 1/10

    Riyadh Airport63 Reviews

    Not Verified | What a dreadful airport at night. Horrendously bright. No proper lounges to rest just chairs. After 2 hours, my back hurts, I have never been anywhere so cold, noisy and bright. Read more

THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

Awards / Ratings