Order Restricted Keys or Request a Lock Change
Key Orders & Lock Change/Rekey Requests
Need a new restricted key or a lock change/rekey? Use our online forms for fast, secure processing.
Use the buttons below to select the form you need.
→ Use this for lock changes, rekeying, or new installations. Only Authorised Signatories can use this form.
Who Can Submit a Request?
Authorised Signatories: Only Authorised Signatories listed in the Master Key System are able to submit and approve key order requests.
Non-Authorised Signatories (eg. Tenant): If you are not the registered Authorised Signatory, you can still submit an restricted key order request. However you will need to provide the authorised signatory’s name and email address so the request can be sent to them for review and approval.
If you are unsure of your status, please contact your Facilities Manager or Property Manager, or call us on 1800 555 700 before submitting your request.
What Information You’ll Need
Before you start, have this information ready. For more advice on how to identify this key information, click Key Order Reference Sheet below for details.
Key Type
System Number
Key Number
For assistance identifying your key type, key number and system number or for any other enquiries please contact our Locksmith Customer Service team at 1800 555 700.
Key Pricing
Key pricing varies based on your Master Key Type.
To find out which key type you need, click the Key Order Reference Sheet button.
It is important you select the correct key type that matches your current key, as incorrect key type may slow down the process.
For assistance identifying your key type or system number or for any other enquiries please contact our Locksmith Customer Service team at
1800 555 700.
Key Type 1 - Restricted Key Type
$33.00 (incl GST) per key
Key Type 2 - Premium Restricted Key Type
$41.80 (incl GST) per key
Key Type 3 - High Security Key Type
$49.50 (incl GST) per key
Prices correct as of 1 August, 2025. Subject to change at any time.
Other Important Information
Payment Information
All orders must be paid in full before keys can be processed.
You can pay via credit card or yourAccess Hardware Trade Account (ensure account is active)
Delivery or Collection Options
Delivery: Sent to you or your nominated person/address.
In-store Collection: Free pickup from any Access Hardware branch.
You must nominate the collector in the order form and Collector must present valid ID upon pickup.
Processing Time & Notifications
Orders are typically processed within 2 - 3 business days after authorisation and payment has been made.
The person nominated on the form will receive an SMS or email notification once they key is ready for collection or has been dispatched.
Lock Change or Installation Request
If you are the Authorised Signatory, you can also request a lock change or new installation using the form.
If you are not the Authorised Signatory, you cannot request lock changes or installations through this form. If installation work is required, please speak with your Facilities Manager or Project Manager for approval, and then contact our team on 1800 555 700 to discuss further.
Need Help?
For more information or advice on how to submit a form contact the Access Hardware Locksmith Team on 1800 555 700