This FAQ is intended for customers using the platform of 3D-Side ONLY
The platform is only accessible with these browser versions (and later) :
Google Chrome 33
Edge 12
Firefox 29
Safari 7.1
Note that if you want to upload some images (https://3dside.3d-customize.com/upload), you can do it using Internet Explorer 11. However, this is the only task that you can perform using IE, the other functionalities are not available with this browser.
If you are accessing the platform from a hospital, it is likely that a firewall is blocking the access. In that case please ask an IT administrator to allow the access to our platform.
After registering your account, you will receive an e-mail asking you to validate your e-mail address. When this is done, 3D-Side will allocate you the requested role and grant you access to the platform.
Simply go on the login page (https://3dside.3d-customize.com/login) and enter your mail address in the field “Username”. Click on “Forgot your password”: a reset link will be sent to your e-mail address. Note that this link expires after 24 hours, if this delay expires you will have to make a new request.
Four weeks is the usual lead time from images to surgery. However, for urgent cases such as chondrosarcoma (no neoadjuvant therapy), it may be reduced to two weeks provided that the interactions with the surgeon are fluent.
A minimal resolution is required for the CT-scan to ensure the quality of the 3D bone reconstruction. A standard CT-scan protocol willbe sent on request.
Yes. After thorough image processing and collecting the surgical requirements (surgical approach, safe margins, clinical goals, …), 3D-Side will propose a draft planning.
The surgeon will be able to review the proposal using the web based 3D viewer. The same process applies to the surgical guide.
3D-Side production is made in close collaboration with the surgeon. The surgeon keeps total control over every medical decisions.
We recommend the US standard sterilization protocol (steam sterilization cycle).
No. 3D-Side resection guides are thin enough to ensure a minimal contact surface (not larger than a manual procedure) while being strong enough to support the blade.
It is not likely to happen considerate 3D-Side comprehensive or extensive experience for any location. We avoid cartilage and soft tissues areas or ligament insertions to prevent any soft tissue disruption. The guide footprint is thoroughly checked on the anatomical model before leaving our building. The model also gives useful information about bone exposure or soft tissue removal to ensure a perfect fit of the guide. As a result of our quality and control system, we have not experienced any unstable guide since we launched the resection guide.
The guide can be temporarily fixed using Kirschner wires (2mm of diameter). The drilling depth is indicated on the guide with approximately 2 mm of accuracy.
You can use your usual saw blade or a chisel. Gigli saw is not compatible with the resection guides.
3D-Side has performed all the required testing per FDA guidance and our results are in compliance with the number accepted by the norm.
To have more details about the controls/shortcut of the 2D-link task, click on the keyboard icon in the top right corner.
Here are some quick tips to start with :
•Be sure the polygon mode is selected to be able to draw on the current slice
•Left click with your mouse at the location where you want to place a new point for the current polygon
•Continue until your polygon is closed
•Press “Enter” on your keyboard to validate the current slice
•Press “Escape” on your keyboard to erase the current slice
•Use the wheel of your mouse to navigate through the slices and proceed with your drawing
•Once you are satisfied with your drawing, do not forget to validate it by pressing the icon in the bottom left corner. After that, press on “I want to save the drawing” and finally on “Validate task”.
Caution: if you do not click on “Validate task”, we will not see that you completed the drawing.
When uploading an image set, you have the option to tick ‘Yes’ in the field ‘Are you sending additional images (patient already in the system)? *’. You should then enter the corresponding case number in the next field. You have received the case number once the case was created by 3D-Side after uploading the first images.
CE marking is not applicable for custom made devices. For more information, refer to MDR 2017/745 – CE marking of conformity.
The patient-specific guides of 3D-Side is FDA’s 510(k) cleared.
Go on the upload page and in the field ”Are you sending additional images (patient already in the system)? *”, check yes. You can then enter the corresponding case number.
The heavier and the more STLs you will upload, the more time it will take to load the 3D viewer for both you and your customer accessing the link.
Try reducing the meshes of the STLs with your 3D creation software (less than 10 MB is the ideal).
Same as for the 3D planning: the heavier the nrrd files, the more time it will take to load ! We advise to crop your images using the crop tool from your Series tab.
Reduce the images to the region of interest, then use these cropped files in the 2D viewer. The 2D/3D planning will load in no time!
There are different ways to download files from a surgery, depending on what you need:
1. Download series of images
If you want to download one serie of images, the easiest way to do so is to click directly on the name of the series in the Tools-> Series.
A zip will be generated, then you can download it. You can alternatively click on the nrrd file of the series available to get it, depending on the format that you prefer.
If you want to download all the images at once, you can click on “Download original DICOMS”. This will also generate a zip file containing all the series that you can download afterwards.
2. Download files from the case
If you want to download files that you generated on the application for your surgery, or files that the surgeon/customer shared with you, go on Tools->Files management. Here again, by clicking on the name of the file, you will be able to download it. If you want to download all the files at once, click on “Download all files for this surgery”. Again, a zip will be generated.
If you want to download several files at once (but not all of them), you will have to check the boxes of these files and then click on “Export” at the bottom of the page.
3. Download other files that were part of the upload
If you want to download files that your customer uploaded on the application but that are not .dcm (DICOM) files, you can download them by clicking on “Download unprocessed files from surgery”. These files can be for example pdfs, jpg files, or any kind of documents that the surgeon/customer uploaded with the images and that did not have the extension “.dcm”.