How can we help?

1 - Getting started

• The essential guide to starting with WriteText.ai
• Flowchart: Getting started with WriteText.ai
• What are the system and version requirements for WriteText.ai?
• Are there any other required add-ons to install in order to use WriteText.ai?
• Are there module conflicts?
• Is multi-store and multilingual setup supported by WriteText.ai?
• How does account setup work?
• How many ecommerce platforms can I connect to my account?
• What should I do if activation fails?
• Can I get personalized setup help?

2 - Pricing & credits

• What are your pricing tiers?
• Why is WriteText.ai's pricing structured the way it is?
• How can I purchase additional credits?
• How is credit cost calculated?
• Do you offer refunds?

3 - Configuration

• Why can't I use my own OpenAI or Google Gemini API keys with WriteText.ai?
• Why can’t I configure technical settings like temperature or token limits in WriteText.ai?
• How are default (global) settings configured?
• What is the effect of changing the “minWords” and “maxWords” settings?
• What are the predefined user roles in WriteText.ai?
• What happens when I change my store domain?

4 - Generating content

• Can I select which content I want to generate?
• Why are certain content types not supported?
• What is the difference between WriteText.ai Single and WriteText.ai Bulk?
• When can I use WriteText.ai Bulk?
• How many products can I generate in one go, using bulk generation?
• Can I bulk update category descriptions?
• Is there a way to bulk delete generated texts?
• How does WriteText.ai determine the country for keyword analysis and content generation?
• What happens if WriteText.ai times out during text generation?
• Will I be notified when analysis, generation, or bulk actions finish?
• How to keep existing product descriptions in generated text
• How do I fix WriteText.ai REST API communication issues for bulk actions?

5 - Review & publishing

• What checks should I do before publishing?
• How does WriteText.ai handle images in the plugin?
• Do I need to import and export text to and from third party applications?
• How do I publish text from WriteText.ai to my ecommerce site?

6 - Automation

• Is there a faster way to create and publish product texts?
• What is automation settings?
• Can I configure automation for both products and categories?
• Can I set different automation schedules for products and categories?
• Does server time zone affect scheduling?

7 - Templates & prompts

• The essential guide to using Templates with WriteText.ai
• How do I use custom prompts and special instructions in WriteText.ai templates?
• What are good prompt examples for creating product and category templates in WriteText.ai?
• What if my prompt conflicts with product data, research, or formatting settings?
• Does WriteText.ai have custom fields?

8 - Content & output

• What basis does WriteText.ai use to generate product texts?
• What AI model does WriteText.ai use?
• How accurate is the AI-generated text and how can I ensure its quality?
• Can I be sure that the text generated is 100% unique?
• Why doesn't WriteText.ai always adhere to the specified maximum target length?
• Can WriteText.ai generate content that includes links?
• How do I exclude certain words from generated content?
• Can WriteText.ai generate text in other languages besides English?

9 - SEO, GEO, and AEO

10 - WriteText.ai for WooCommerce

11 - WriteText.ai for Magento

12 - WriteText.ai for Shopify

13 - Account & support