Support Center

WP Store BD Plugin Support

Get help for all WP Store BD plugins from one clean place. Browse plugin-specific help, quick docs, troubleshooting guidance, and send a support request with the right details.

Open a Support Ticket Browse Plugin Help

Quick links

The most common support and account actions

Customer Portal

Re-download your premium ZIP files, access license details, and manage your purchases.

Open Customer Portal

Billing & Licenses

View invoices, update billing details, and manage your plugin license access from one place.

Manage Billing & Licenses

Quick Docs

Need setup help first? Start with installation, activation, troubleshooting, and common tasks.

Read Quick Docs

Contact Support

If you are still stuck, send a structured ticket so support gets the full context faster.

Go to Support Form

Plugin-specific help

Each plugin gets its own support block so the page stays clean and easy to scan

Plugin Support

GTS Menu Control

Help for theme menu hiding, selector setup, custom menu display rules, include/exclude logic, device visibility, user role visibility, scheduling, sticky menu behavior, and theme menu placement.

Installation and activation help
Theme menu hide selector guidance
Display rules and include/exclude setup
Device, role, and schedule troubleshooting
Before/after theme menu placement guidance
Sticky menu and rendering issue checks

View Plugin Page Read GTS Menu Control FAQ

Plugin Support

Footer Copyright Pro

Help for premium installation, auto-insert footer setup, token usage, social icon settings, styling issues, footer visibility, theme replacement behavior, and license activation.

Installation and activation help
Auto-insert footer configuration
Tokens, dynamic text, and social icon setup
Styling, CSS, and visibility troubleshooting
Theme footer replacement checks
License activation and update guidance

Read Footer Copyright Pro FAQ

Before you contact support

These simple checks solve many issues before a ticket is needed

1. Update everything Make sure the plugin, WordPress core, active theme, and related plugins are all updated.

2. Clear cache and optimization layers Temporarily clear browser cache, plugin cache, server cache, CDN cache, and optimization tools.

3. Test for conflicts Switch to a default theme and disable unrelated plugins to rule out theme or plugin conflicts.

4. Recheck plugin settings Review visibility rules, display scope, selector choice, schedule, placement, and role/device options carefully.

Tip: the best support requests include the plugin name, current version, website URL, screenshots, exact steps to reproduce the issue, and what you expected to happen.

Quick docs

Simple starting points for the most common tasks

How to install a premium plugin

Download the premium ZIP from your purchase email or Customer Portal.
Go to WordPress → Plugins → Add New → Upload Plugin.
Select the ZIP file and click Install Now.
Activate the plugin after installation.
Enter or activate the license if required.

How to activate your license

Open the plugin settings page in your WordPress admin area.
Find the license or activation section.
Paste the license key from your purchase email or Customer Portal.
Save the settings and confirm activation.
Once activated, future updates should appear in WordPress admin.

How to troubleshoot a plugin conflict

Disable cache and optimization features temporarily.
Switch briefly to a default WordPress theme.
Disable unrelated plugins one by one.
Re-test the issue after each change.
Send support the results of your tests.

How to send a better support ticket

Tell us the plugin name and version.
Share the site URL where the issue happens.
Explain what you expected and what happened instead.
Include screenshots or a short screen recording if possible.
Mention any recent updates, migrations, or theme changes.

Contact support

Send a support request with the right details prefilled

Your name

Your email

Order email (if different) Plugin name

Plugin version

Topic

Site URL Issue summary Describe the issue What have you already tested?

Tip: include screenshots or temporary admin access when appropriate to speed things up.

What to include

Plugin name and current version
Website URL
Theme or builder name
Steps to reproduce the issue
Screenshots or short screen recording
Any recent updates or migrations

For billing, invoices, re-downloads, and license access, the Customer Portal is the best first step.

Frequently asked questions

Expand one answer at a time to keep the page easy to read

GTS Menu Control FAQ

Will GTS Menu Control work with Elementor and most WordPress themes?

Yes. It is designed for real-world WordPress use, including Elementor-based sites. Some themes may still require selector tuning or placement adjustments depending on their header structure.

Can I hide the theme menu and show my own custom menu instead?

Yes. The plugin supports hiding the selected theme menu and replacing or positioning your custom menu based on your saved settings.

Can I control menu visibility by device, role, or schedule?

Yes. The plugin includes device visibility, user role visibility, and schedule-based display options.

Why is my custom menu not showing?

Check the display rules, include/exclude logic, selected device, selected role, schedule settings, and any cache or optimization layers first.

Footer Copyright Pro FAQ

How do I show the footer automatically across my site?

Enable auto-insert, choose the right display scope, and adjust alignment, spacing, and other footer settings from the plugin options.

Can I use dynamic tokens in the footer text?

Yes. The plugin supports token-based dynamic output depending on the token options you configure.

Why is my footer not showing correctly?

Review auto-insert settings, theme footer behavior, replacement options, and any caching or optimization tools that may affect rendering.

Will updates appear in WordPress admin?

Yes. Once your license is activated correctly, updates should appear in the dashboard like normal plugin updates.

General support FAQ

How do I receive my premium plugin after purchase?

After checkout, you should receive access to the premium ZIP file and license details through email and/or the Customer Portal.

Where do I go for billing, invoices, or re-downloads?

The Customer Portal is the best first place to manage billing, invoices, re-downloads, and license access.

Can I upgrade my license later?

If your plugin plan supports upgrades, those can usually be handled through the billing or customer portal.

Do you offer direct help for setup issues?

Yes. Plugin-related setup, troubleshooting, and configuration help is available when you send enough details about the issue.