Frequently asked 
questions

There will be minimal training required - WorkflowMax will include the same features and functionality you know and love, plus some new features that the community has been requesting for quite some time.

We will be launching knowledge management, training guides and courses. If you’d like to speak with an expert, we recommend contacting an implementation partner who can provide advanced thinking and support.

Once you have started your trial, you will be guided with in-product prompts and a new product tour.  You’ll also find detailed information and instructions in the online help centre. The WorkflowMax support team will be available 24/7 to help with any ad hoc questions.  We plan to launch a new WorkflowMax academy before the 26 June 2024 with fresh new tutorials and self-paced learning. If you get stuck, you can reach out to our partner network for additional support.

Most certainly. Our migration process is extremely intuitive, however, there is a step-by-step migration guide available to download. Throughout the entire process from signing up for a trial to going through the migration process, you will be guided with in-product prompts and a new product tour.

You’ll find detailed information and instructions in the online support centre. The WorkflowMax support team will be available 24/7 to help with any ad hoc questions.

We are deeply committed to safeguarding the security and privacy of your account data. Here's how we maintain the safety and confidentiality of your information:

 

Data encryption: WorkflowMax employs robust encryption techniques to protect your sensitive account data. We use industry-standard encryption protocols to convert your data into unrecognisable code. This is just one of many security processes we use to ensure your information remains safe.

Data replication: Your account data is stored on Amazon Web Services (AWS) servers, which are renowned for their stringent security measures and uptime. AWS uses comprehensive security monitoring protocols and physical safeguards to ensure your data is secure against any potential threats. Furthermore, we replicate your account data in multiple AWS locations, providing redundancy and additional layers of protection.

Certification and compliance: If you're a Xero user, you can have confidence in the new WorkflowMax's commitment to security. We are certified by Xero and adhere to the same rigorous security protocols and compliance standards that all official Xero app partners must meet. This means your data is handled with the same care and diligence as other top-tier apps within the Xero ecosystem.

Access control: We implement strict access controls and permissions to ensure that WorkflowMax personnel can only access your data if an account administrator has invited them into the new WorkflowMax account. This minimises the risk of data exposure and ensures that your information is handled by trusted individuals only.

Multi-factor authentication: To further strengthen our commitment to data security, multi-factor authentication (MFA) will be mandatory for all WorkflowMax accounts. This additional layer of protection significantly enhances the security of your information by requiring two forms of verification. Not only is this considered a best practice in the realm of digital security, but it is also mandated by various tax administration authorities worldwide, including Australia.

Ensuring the integrity and accuracy of your data during the migration process is a top priority for us. We understand the critical importance of preserving your information as you transition to the new WorkflowMax . Here's how we maintain data integrity:

 

API connection: We use a secure and reliable API connection to facilitate the migration. This direct link between the old WorkflowMax by Xero and the new WorkflowMax ensures that data is transferred accurately and efficiently.

Data mapping: We have carefully mapped all the existing data fields to the corresponding fields in the new WorkflowMax. This mapping process ensures that your data is transferred to the appropriate locations without any loss or misalignment.

Data validation: Before, during, and after migration, we employ rigorous data validation processes to verify the accuracy of the information being transferred. This helps us identify and rectify any discrepancies or inconsistencies.

Data validation reports: Once your migration is complete, we provide you with a detailed data validation report, which will confirm the percentage of data that has been migrated successfully for each area of the product. If there are errors or issues with data, there will be a detailed report outlining which information has not been imported and how to fix it.

To create a feature request, navigate to the feature requests forum . You can see the status of each feature request marked as Open, Under Consideration, Planned for Development, In Development, or Complete.

Yes, the same features will be available and we’ll be adding new enhancements for you over the redevelopment period!

Yes, submit your features requests on this page https://workflowmaxbybluerock.ideas.userback.io/p/8hdPOvloNB

WorkflowMax intends to integrate with Xero, HubSpot, Google Drive, and Dropbox, and support other third-party integrators in the transition. Plus, many more on the horizon.

We are building a new integration with Xero for the new product which will have the same data points and V2 will include even more data points. Your existing Xero integration will remain in operational in Xero’s WorkflowMax until Xero retires WorkflowMax on 26 June 2024.

V1 of the WorkflowMax  API closely mirrors the existing WorkflowMax by Xero V3 API. This design means that existing integrations and app partners can seamlessly maintain continuity by simply re-authenticating their integration to connect to the V1 API. In parallel, we’re actively developing V2 . This modern JSON-based API introduces enhancements including a refined data structure. For example, it incorporates custom field data as part of the standard response, eliminating the need for a separate call to retrieve this information. Additionally, V2 boasts webhook support, enabling integrations to subscribe to real-time events and receive immediate updates.

We're excited to announce that V1 our new API will give all existing ecosystem partners (apps and third-party integration services) the opportunity to simply re-authenticate and connect to WorkflowMax. The V1 API closely mirrors WorkflowMax by Xero’s V3 API so that there is minimal development effort required to re-integrate. We’re also developing a WorkflowMax app marketplace and directory which will be available at https://workflowmax2.com/.

We are looking at numerous ways to improve the current Xero integration. Elements such as being able to edit fields on the invoice after approval, supporting multi-currency, syncing payments both ways, and pushing documents into Xero are some of the areas under consideration.

Our V1 API will continue to serve custom field data in the same manner as WorkflowMax by Xero’s existing V3 API. When V2 is ready, custom fields will be included as part of a standard API response, rather than provided as a separate endpoint.

Yes, WorkflowMax will have its own ecosystem of apps that integrate with the new software. All existing WorkflowMax by Xero app partners have been invited to reconnect to the new software. These apps will be published on https://workflowmax2.com/all-integrations from the middle of November 2023. Once the app has reconnected to the new WorkflowMax product, you can reconnect your new WorkflowMax account to that app.

If you would like help to create a new custom integration using the new WorkflowMax API, contact our partner community (details on website). The new API documentation will be available from 1 February 2024.

Will my Xero integration still work?

Once the migration is complete, you will need to reconnect your Xero integration to your new WorkflowMax account. To connect to Xero, an administrator should go their account settings and follow the Xero connection wizard in the integration section.

We don't have plans to build inventory management into WorkflowMax at this time. We will however be building additional endpoints in our API to allow for better and deeper integrations into third-party inventory management solutions.

The new WorkflowMax mobile application is under development and will be available before the WorkflowMax by Xero product is retired on 26 June 2024. However, the following features in the web app version will be optimised for a mobile browser so you will still have the same functionality.

• Timesheets – new time entry, daily view, weekly summary.
• Jobs – search/filter job list, view job overview, add/update task, assign staff, add/update note, upload/access documents, add/update costs.
• Clients – view info, view contacts, view jobs.

From the end of March 2024, you can use the new import tool to bring in your important data from another application. Visit the help centre for instructions on how to prepare your data. For larger clients with more complex workflows, you may like to work with an implementation partner to get set up. Visit the partner directory for more information.

The three month discount will be applied at the point of migration and subscription activation (prior to 1 April 2024). This will be applied independent of your relationship to your accountant.

Yes, pricing will remain the same, and if you create your new account before 1 April 2024, you'll receive 50% off your subscription for your first three months.

We will honour the same not-for-profit subscription rates that you've previously been offered with Xero. Please raise a case with us to discuss and activate.

We are keeping the pricing and subscription packages the same as WorkflowMax by Xero to keep the migration to WorkflowMax as streamlined as possible. For more detail, refer to the existing WorkflowMax website Pricing page.https://www.workflowmax.com/pricing

Our commitment is to keep pricing exactly the same for all of 2024. Thereafter, we will likely revisit pricing, but certainly keeping to the same proposition of being a most feature-rich product, for a low price.

If you sign up and purchase the new software by 1 April 2024, the discount will be automatically applied to your account in the billing system.

That’s fine, simply start a trial of WorkflowMax and convert it to a paid account before 1 April 2024 to be eligible for 50% off your first 3 months. Then you’ll be able to do your migration when it suits and still receive the discounted subscription fee.

Yes, the promotion will be offered to everyone who signs up and converts to a paid subscription before 1 April 2024. See offer terms and conditions in our privacy policy.

• bar graph/pie graph format on report builder reports (these will be superseded by the new dashboard)
• contact (Client) login
• RSS notification feed
• iCal event feed
• feeSmart/feeLink
• data import/export for MoneyWorks, MYOB, QuickBooks, Traffic, CashManager.

Will all the features be the same as those that I currently use in WorkflowMax by Xero?

All existing WorkflowMax by Xero features will be available when WorkflowMax is released in February 2024 including:

• lead manager
• client manager
• quotes
• jobs
• suppliers
• task and time
• costs
• invoicing
• purchase orders
• WIP
• custom reporting
• custom fields
• document management.

You’ll also see big improvements to the dashboard and reporting suite.

We will (at minimum) replicate what support capability and channels are already in place. We will have support team capability distributed around the world to provide round the clock help and local understanding.

Our support team will help you with any questions you may have. Email support@workflowmax2.com or raise a case when you’re logged in to your WorkflowMax account, and one of the team will get back to you as soon as possible.

You can contact our support team at any time. If you need more in-depth migration support and configuration, you can find certified implementation partner and advisor details on our website.

We have support and customer success team members in all our key regions – UK, Australia, New Zealand, and Asia with the ability to support both the southern and northern hemispheres.

The official launch date will be Wednesday 21 February at 12.00pm AEDT

Xero’s WorkflowMax product will be retired on 26 June 2024. You have up until this date to migrate.

There will be a beta period for select customers in December 2023 and January 2024 with plans to go live in February 2024.

The trial is free for 14 days. Your trial can be extended while you are evaluating and setting up the software. Contact your implementation partner or the support team.

If you have a product, technical or account enquiry regarding your current WorkflowMax by Xero subscription then please browse Xero Central.

You can cancel by navigating to the subscription tab in WorkflowMax by Xero and hit cancel account.

Once you are confident that the new WorkflowMax solution supports your business processes as you expect, cancel the subscription to your old WorkflowMax by Xero account to avoid confusion and save on operational costs.

This is for Xero to confirm. Please check Xero Central for information about how Xero will handle your data post migration.