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Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Plugin Closed?Hi!
It was discontinued a few days ago. We shall remove it from our web site soon.
Please, feel free to get in touch at support@kite.ly if you have any further questions.
I apologise for any inconvenience caused.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Does it still work?I am not sure I understand correctly where your problem appears. If I got it wrong, please explain with screenshots.
I assume that you uploaded an image, then picked a product, edited the image (moved it, scaled it,…) and then clicked “Confirm changes”. If so, you still need to publish your products.
To do that, click “Back” (above the image editing panel left of the product image) to get back to the list of all products for that product range/collection, and there you will find “Publish products” button in the same spot where you previously had the “Confirm changes” button.
I hope this helps.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingThe first one is the crash. Unfortunately, it doesn’t say what caused it or where. That error means that something went to output before all the headers (i.e., prematurely), which is likely a print of some error message.
Please, look here on how to get more detailed PHP errors.
You might also need
log_errors=Onin yourphp.inifile (this seems to explain where that file is).The second one means that the script was running for too long, which is a bit weird if it failed before that. Let’s focus on the first one first, as the latter could be cause by the former.
The third one has nothing to do with us. It means that you are using a so called wild-card certificate (to enable HTTPS) for
*.unlimitedwebhosting.co.ukwhere*can be replaced by any name (not containing dots) on a server that has a different name (maybecebcreative.comor something like that). You probably need to replace that certificate with a proper one.I hope this helps,
V.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingThe codes above look like they come from an access log to me. That’s the log that gives you what was accessed and what was the response to those requests, but no details on what went wrong.
I have never used Plesk Control Panel, but this looks like valid instructions where to find error logs there.
I hope this helps,
V.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingI did try the fast publishing and increasing PHP memory to 512MB but still doesn’t work.
Thank you. I was hoping that one of these would help, as they often do. 🙁
What might cause the publishing script to crash?
That’s why I need to know what ended up in error logs when it happened. If something bad is happening on your servers, but not on those that I’m testing on, I’m blind and the error logs are the only way for me to try to find out what’s wrong and then try to fix it.
Kind regards,
V.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingThe first one matters here (the second one just gives your browser a progress update, which is a constant zero because the publisher failed).
See the first line, “code: 500”? That’s a code for “internal sever error”, which means that the publishing script crashed, and there is no way that this didn’t leave trace in your server error logs, unless they are completely turned off.
You need to find where your provider gives you access to those logs. If they provide the site admin functions through cPanel, there is an “Error log” icon in the “Logs” section there.
Did you try the other two things (toggling “fast publishing” in the plugin’s General Settings and increasing the PHP memory limit to 512MiB, even if just temporarily)?
Kind regards,
V.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingThe request that you’re looking for should be something like
POST /wp-admin/admin.php?page=wookite-plugin&endpoint=publish_product&job=<some_number>&wpnonce=<some_code>
(notice that theendpoint=part sayspublish_product, notproduct_range, and there isjob=part involved)Just to be clear, we are talking about Apache’s
error_logfile, not your Chrome’s Developer Tools console.Cheers,
V.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingHi!
The infinite spinning loading screen means that the publishing has failed and the script most likely crashed. The cause of that will be in your server’s error logs. Please look there and let me know what it says.
You can also try toggling “fast publishing” and increasing memory limit to 512MiB.
Kind regards,
V.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] How to get started with Kite.ly?Click “Kite.ly Merch” in your Dashboard, upload your design, and publish the products. It is all very similar to our Shopify App, for which you can find instructions here.
You should also got through the settings (at minimum, those for shipping and the credit card). The help is available on each of the settings’ pages in WordPress’ usual Help dropdown.
Kite’s products cannot be combined with other products to form a “combined” product, as each are handled (when edited or ordered) by their respective plugins.
Kind regards,
V.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingMemory greed is a known problem with WordPress, especially when burdened with plugins. WooCommerce is especially memory hungry and they recommend increasing the memory limit well beyond your 32MiB (see here). Even WooCommerce 2.x had bigger requirements (min. 64 MiB, recommended 128 MiB) and WooCommerce 3 is reported to need more.
Googling around, I’ve seen recommendations for “at least 1GiB” for production servers.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingIf it’s failing, then it’s crashing. We’ve put nothing in the code that would’ve killed publishing silently. And crashes leave traces in the error log. Without that, we have no way of guessing what is going wrong on your server.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingHi!
karolryan was getting errors about
SORT_NATURALandSORT_FLAG_CASEin the error log. If you’re not getting these, then it’s not the same issue.Can you, please, explain in more detail what is going on and give me the output from your error log? Also, try both publishing methods (“fast” switch in the settings) and state which versions of the plugin and WooCommerce do you use.
Kind regards,
V.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingSome hosting companies have it configurable. For example, GoDaddy – whose customers had a similar problem before – has it explained here.
Kind regards,
V.
Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingThank you, that helps. What version of PHP are you using?
I can only assume it’s a very old version, because
SORT_NATURALandSORT_FLAG_CASEwere introduced in PHP 5.4, which was released in 2012 and supported until 2014. The one before it (version 5.3) stopped being supported in 2014.Forum: Plugins
In reply to: [Kite Print and Dropshipping on Demand] Publishing Products not workingHi!
We found what the issue was. It affected only “slow” publishing, and should be fixed in just released 1.1.4.
Apologies for the inconvenience.
V.