ulrichgenisson
Forum Replies Created
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It’s done ! Thanks again for the support !
Hello @muddasirhayat
Thank you for this file. I can confirm, after installing it, that this version, paired with Profile Builder Pro v3.14.8 works correctly.
Thank you for your support.
Hello,
I understand perfectly. However, I have already provided you—twice via email—with the email address for Profil Builder support. They have been notified and have been awaiting your email for two weeks now.
Regarding the debug mode logs: to obtain those, I would need to reinstall version 1.5.11—which is currently non-functional—on a live production site. This is something I will not do, as it would compromise my customers’ experience, as I am sure you will understand.
Let me summarize the situation one last time. Email Template 1.5.4 works perfectly with Profil Builder Pro. However, your version 1.5.11 does not. Reverting to version 1.5.4 provides the solution. I suggest you contact Profil Builder Pro support to run some tests (I’ve sent you their email address several times). Until the problem is resolved, I’ll stick with version 1.5.4.
Hello,
I can confirm that reverting to version 1.5.4 of Email Template resolved the issue with version 1.5.11 and Profil Builder. You therefore have a compatibility problem between Profil Builder Pro and Email Template 1.5.11.
Hello.
I use the WP Mail SMTP plugin to send all emails from the website. I therefore have a detailed log of all emails sent.
All emails sent from the website work with your plugin, except for emails sent via Profil Builder Pro.
In practice, it’s as if your plugin isn’t installed. It’s ignored.
Hello,
I have exactly the same problem, specifically with the Profil Builder Pro plugin. All emails sent via Profil Builder Pro are devoid of any Email Template customization.
I upgraded from version 1.5.4 to version 1.5.11 and encountered the bug…