seboaus

Hi @xue28,

Thank you for your reply.

Can you please check if you can still access the URL of the header image that you are using?

Yes this works fine. If I put the URL into the ‘header image’ option that you showed in your screenshot, the image shows in the email. But as I mentioned, I’m trying to put the image in the “Email Heading” option using an <img> tag, not the “header image” option.

We have not downloaded additional plugins and have not updated our theme for a while so I am unsure why it started occurring. We have a mail logging plugin set up and have traced the issue back to about a month and a half ago. It seems like the “Email Heading” option no longer accepts HTML input, and instead recognizes or escapes the HTML as normal text instead of HTML.

I will also try it on the staging site and get back to you.

Thanks.

Hi @babylon1999,

Thank you for your reply.

If I could clarify further, I am using the Storefront theme and it does say that it is overriding my email templates but I do not touch those templates. We do not use a plugin for the email templates. The problem is within WooCommerce > Emails > Manage > Email Heading. This is where we have put our <img> tag which used to work up until recently. We have made no changes to our site.

Also, is there a way to change the global logo’s size? I am refraining from using that because the logo is just too big for the email.

Thanks.

API key and password were removed whilst I was restoring a backup which rolled this plugin back to version 4.5.1. The error went away after I put them back in.

Thanks.

Are you putting the css into the css field in the plugin settings page or in the additional css page on your theme? Must be on the plugin settings page.

Try putting body>.main-container:after{opacity:0;} if it still doesn’t work.

Also, the preview function will show the dark overlay regardless of what CSS you put in, I had to check if it’s working by enabling the maintenance screen and checking the live site.

Hi @situstarget,

I managed to fix the issue by opening cPanel and navigating to select PHP version > Extensions. I then disabled the mysqli and pdo_mysql extensions and checked nd_mysqli and nd_pdo_mysql.

Thanks.

I have disabled the plugin now as I do not need it anymore, those two errors are gone. I have also noticed that the error that I sent in my previous reply does not concern the Storefront theme. No further assistance required. Thank you for the help!

Hi @babylon1999,

Perfect. Thank you everyone for your help!