SaffireTech

Hi Mohan,

Thank you so much for taking the time to share your feedback and concerns. We truly appreciate your interest in our “AI Product Recommendations for WooCommerce” plugin.

Regarding the free version of the plugin — we’ve aimed to include all essential and basic recommendation features to allow users to meaningfully experience its core value. However, we also recognize that expectations can vary based on specific use cases.

To help us serve you better, could you kindly specify which features you feel are missing or would be valuable to have in the free version? We’re always open to suggestions and genuinely consider user input when planning future updates and improvements.

Our goal is to strike a balance between providing a useful free tool and sustaining development through the premium features. Your support and insights help us move closer to that goal.

Looking forward to your suggestions!

Best regards,
Support Team.

@mistercode Apologies for a late response. Unfortunately, this is not something that can be fixed. The problem with WooCommerce is that it maintains number of products with their stock status’ in 2 different places in database. One is internal product table and the other is
The product count varies because it comes from product lookup table where we aren’t changing the stock status to ‘Discontinued’ from ‘Out-of-stock’. Ideally this table isn’t to be modified as it is used by WooCommerce for different internal purposes. (like searching products in the backend). We also don’t have any hooks to update the product count either. So, the only workaround is that you stop displaying the product count.

Hi slservice33,

Could you please send us the WooCommerce status report? You can find it by navigating to WooCommerce > Status > Get System Report.

Thanks!

@jonathansulo @allstarsft @rbuelund @jtsalvo @eulani @ralekarts @cooperator_jr
Thanks for bringing this to our notice. We have fixed the issue with the latest update. We apologize for the inconvenience caused. Please update the plugin to the latest version 1.4.0.

@calebweeks We know it has been like a year and we really apologize for the delay in our response. Actually the label of that setting was a bit confusing. It is an advanced setting that allows you to automatically discontinue product once the stock reaches zero. We have fixed this label in recent version of the plugin. In your video, we checked that the product quantity was ‘1’ and as a result it didn’t show the discontinued message because it only makes a product discontinued once the quanitty hits zero.

If you wanted to directly discontinued product immediately regardless of the quantity, you can do that directly do that using the setting in this screenshot.

If you are still facing issues, please free to reach out.

@jamesc91 @fromb Apologies for the late response. For the Elementor, we couldn’t do that because Elementor didn’t provide us any action / filter hook that we could use to make it compatible.
As a result, we are working on creating a custom shortcode that you can put directly in your elementor product page which will show the discontinued message. You can expect the shortcode update to be released by the end of the next week.

Please feel free to reachout if you face any issues.

• This reply was modified 1 year, 10 months ago by SaffireTech.

Dear alidiwan,

As we haven’t received any updates from you regarding the compatibility issue with BeRocket Product Filter, we will be closing this ticket for now. If you have any further questions or need assistance, please feel free to reopen this ticket by replying to this message.

Thank you.

Kind regards,
SaffireTech

Hello nevillecampher,

I hope this message finds you well.
Since our last communication, we have not received any further updates or queries from you. Therefore, we will be closing this ticket for now.
If you have any more questions or if the issue persists, please feel free to reopen this ticket by replying to this message. We are always here to assist you.

Best regards,
SaffireTech