A. M. Riffaz

Hi @dyneezinha

Thanks for sharing the details!

The One Tap prompt disappearing after the first few hours is usually expected behavior from Google’s side, not a plugin issue. Once a visitor closes or dismisses the One Tap dialog, Google sets a browser cookie to avoid showing it again for a certain period (to prevent it from being annoying).

Here are a few things you can check:

1. Test in a private/incognito window – if the prompt reappears there, it means the suppression cookie is working as intended.
2. Confirm your site domain matches exactly with what’s listed under your Google OAuth client credentials (including https:// and whether or not it uses www).
3. Ensure no caching or optimization plugin is deferring or combining Google’s g_id_onload and accounts.google.com/gsi/client scripts.
4. If you’re using a Consent Management or Cookie plugin, make sure it isn’t blocking Google scripts before user consent.

In that case, you can disable all the plugins (temporarily) except “Login With Google” and try. When you do that do you see the one-tap?

In short, the prompt disappearing after a while is normal. It will show again for users who haven’t dismissed it or on new devices/browsers.

Let us know if it still doesn’t appear even in an incognito tab after clearing cookies. That would suggest a script or configuration issue instead.

Hi @bonatto

There is no option to adjust these via customizer. Add this CSS to Appearance > Customize > Additional CSS:

/* Tablet styles (min-width: 768px and max-width: 1024px) */
@media only screen and (max-width: 1024px) and (min-width: 768px) {
.page-wrap { padding-top: 50px; }
}

/* Mobile styles (max-width: 767px) */
@media only screen and (max-width: 767px) {
.page-wrap { padding-top: 10px; }
}

You can change the values 50 and 10 as you want.

Hi @fatimashaz ,

It seems the images were added using SiteOrigin Page Builder image widgets. For further assistance, please contact SiteOrigin support to check if there’s an option to set the max-width in their Image Widget. If not, you can add the following CSS to Appearance > Customize > Additional CSS:

.page-id-9555 .so-widget-sow-image-grid-default-1bbea724288d-9555 img { max-width: 200px !important; }

Feel free to adjust the 200px value to your preferred width. This CSS targets only the images inside that specific page and section.

Best regards,

Hi,

Based on your error log, the active theme appears to be Bistro, not Sydney. Have you customized the Sydney theme files, or did a developer assist you in building the site? Please check Appearance > Themes and let us know which theme is currently active.

Best regards,

Hi @bekkic90,

I tested the latest Sydney update on a fresh test site and couldn’t replicate the problems you’re encountering, suggesting these issues may be specific to your site’s configuration. Below, I’ve addressed each issue you mentioned and included troubleshooting steps to help resolve them.

1. Loss of Custom Settings in Appearance > Customize

It sounds like you’ve lost your custom settings in the Customizer (Appearance > Customize), which is often caused by caching or CDN-related issues. I noticed some CDN code in your site’s source code. To rule this out, please try the following:

• Temporarily disable your CDN service.
• Clear all caches, including:
• Server-side caches (e.g., via your hosting control panel).
• Any caching plugins (e.g., WP Rocket, W3 Total Cache).
• Your browser cache.
• Check if the Customizer settings are restored after clearing caches.

Could you please confirm whether disabling the CDN and clearing caches resolves the issue? If the problem persists, please share:

• Whether you see the correct settings in the Customizer backend after clearing caches.
• Any error messages or unusual behavior in the Customizer.

2. Hero Image Issue (Photo vs. Video)

You mentioned that when selecting “Photo” for the hero section, the image appears twice and overlaps oddly, but it works fine with “Video.” I visited your homepage and currently see the hero image displaying correctly (only once).

Could you please clarify:

• Is this issue still occurring, or has it been resolved?
• becasue I see a singel image on our homepage hero section is displayed correctly (only nonce)

3. Header Color Mismatch (Black in Customizer, White on Frontend)

You noted that the header is set to black in the Customizer but appears white on the frontend. To troubleshoot:

• In Customizer > Header > Header Style, try selecting a different color (e.g., blue or gray) and save/publish the changes.
• Clear caches (as outlined above) and check if the new color appears correctly on the frontend.

Could you please share:

• The result of changing the header color (e.g., does he new color appear, or does it still show white?).

4. Mobile Menu Not Showing

You mentioned that the mobile menu doesn’t appear (or may be white-on-white), making navigation difficult on mobile devices. I checked your site and couldn’t see the mobile menu, even after adjusting the mobile header background color in the Customizer, suggesting the menu may not be rendering at all.

To troubleshoot, please try:

• In Customizer > Header > Mobile Header, select a different mobile menu layout as outlined in our documentation: Mobile Header Settings.
• Ensure the menu is assigned to the correct location (Appearance > Menus > Manage Locations).
• Test with a contrasting background color for the mobile header to rule out a white-on-white issue.

5. Social Buttons Not Showing in Header

You mentioned difficulty adding social buttons to the header, with no option to do so. To clarify, are you referring to the Header/Footer Builder not appearing as expected in Customizer > Header/Footer Builder, as shown in our documentation: Header/Footer Builder? Or is the social icons option missing entirely?

Hi,

The “security block” error when uploading WebP or AVIF files in WordPress, typically shown as “Sorry, this file type is not permitted for security reasons,” occurs because these file types are not enabled by default in older WordPress versions or due to server-side restrictions. This is a WordPress core issue, not related to the Sydney theme.

To confirm, if you switch from Sydney to a default theme like Twenty Twenty-Five, you’ll likely encounter the same issue. To resolve this, you can use workarounds, such as adding code to allow these file types or using a plugin.

However, since the initial issue discussed in this ticket has been resolved, please mark this ticket as resolved and open a new ticket for the WebP and AVIF upload issue. Creating a separate ticket ensures clarity in the public forum and helps our team respond more efficiently.

When submitting the new ticket, please include:

• Your WordPress version.
• Any specific error messages or server restrictions noted.
• Whether you’ve tried any workarounds (e.g., plugins or code changes).

Regards,

Hi,

If are asking about giong back to old header and footer builder in the backend, here’s a code snippet you can use:

$modules = get_option('sydney-modules');
$modules['hf-builder'] = false;
update_option('sydney-modules', $modules);

You can use the Code Snippets plugin to run this code. You only need to run it once, so you can delete it after the header/footer is updated. Here’s a detailed guide on adding code snippets: https://www.wpbeginner.com/plugins/how-to-easily-add-custom-code-in-wordpress-without-breaking-your-site/