Sundar

Hi,

I have analyzed the issues. Please try the following updates,

If you can’t login into the back end of your site via /wp-admin then you’ll need FTP access to get at the plugins folders in your wp-content file

1.Using a CPANEL file manager (or FTP), rename your plugins folder. You can rename it anything – for example, “oldplugins”. This will disable all plugins. You’ll also need to clear your browser cache/history completely or use an browser incognito window so your browser doesn’t continue redirecting you.
2.Try the normal /wp-admin or wp-login.php again and this time you should be able to gain access.
3.Once you can login successfully, rename “oldplugins” back to just “plugins”.
4.Go back to your dashboard and view the plugins, WordPress should still have them all deactivated.
5.Activate each plugin one by one through wp-admin & then test the /wp-admin page loads correctly after each activation.
6.Once you find the particular plugin that is causing issues, you can rename the plugins folder one more time, log in again, rename plugins folder back to “plugins”, reactivate all plugins except the problem one.
7.Remove the problematic plugin from the “plugins” directory.

Hope this helps!
Thanks

Hi,

Please follow these steps,

Go to your active theme directory & find style.css file

– After that search the following CSS style (code line no 2335)

@media ( max-width: 800px ) {
 
  .sidebar {
    display: none;
  }
}

and change the code to

@media ( max-width: 800px ) {
 
  .sidebar {
    display: block;
    margin-top: 45px;
  }

}

Thanks.

Hi,

I have checked the screenshots and home page blocks. I think, it’s due to “Moesia” theme hero block. Also home page template may be configured with right sidebar. You can disable these blocks and home right sidebar settings from “Moesia” theme options ( If the theme has own customize options ).

Thanks.

Hi,

I have checked the console logs and it returns the following error messages

Uncaught TypeError: Cannot read property ‘msie’ of undefined

Uncaught TypeError: $(…).fancybox is not a function

It appears like you haven’t included the fancybox library and are using a version of jQuery from the 2.x branch which does not have the browser sniffing methods included.

So you have to choose 1 of the below update

* Use new fancybox
* Use an older jquery library
* Include jquery.migrate

Hope this helps.
Thanks

Hi,

Yes, You can reinstall latest WP and then restore it from backup.

Thanks,

Hi,

Yes it’s definitely related to plugin or theme conflict. Please disable all plugins, and then check the admin dashboard. If the problem goes away, enable them one by one to identify the source of the issues.

Switch default themes ( Twenty Twenty ) to one compatible with the latest version of WP. Never, ever run old versions of WordPress.

If you can install plugins, install Health Check plugin. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site. Hope this helps.

Thanks.

Hello!

I have checked the issues. It’s due to jQuery 1.12.x issues. It has returned the following error message in console log.

Uncaught TypeError: Cannot read property ‘msie’ of undefined

If you’re using an older jQuery version in theme, first upgrade to one of these versions using jQuery Migrate 1.x, to resolve any compatibility issues. Also check jQuery Migrate details here.

For Quick Fix: You can try this plugin Enable jQuery Migrate Helper

This plugin enables “support for old JavaScript code that uses deprecated functions in the jQuery JavaScript library”, meaning it establishes connection with the migration script and brings your non-working plugins or themes back to normal.

Hope this helps!
Thank you.

Hi,

You can use simple mobile redirect plugin for mobile site URL and contents. Install this plugin & simply put in the full path mobile site URL and then you are ready to redirect users to your mobile-site contents.

Thanks!