RootWriter
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Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failingAny news? I’m blocked on production.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failingStatus: https://pastebin.com/KrxCiwRk
No Fatal Error
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failing- Are the affected users returning customers? Yes, they are regular customers.
- Are the products subscription-based or regular? Subscription products.
- Since the screen is stuck on loading when trying to change payment method, could you check your browser tab for any JavaScript errors that might be interfering with the Stripe modal or form submission? Also perform a conflict test. Conflict test performed, it only happens with users who are unable to pay with the source, it works correctly with pm.
- You can also log into your Stripe dashboard and check the customer’s saved payment methods to confirm whether they’re using an outdated SEPA source. For customers who have made a mistake, Stripe still displays the payment method as src_, while customers whose SEPA charges are successful have pm_ payment methods. I would like to avoid having customers re-enter their IBAN, but not all of my payment methods have been migrated correctly from the plugin.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failingThese are recurring payments in SEPA. The problem is that many SEPA records have been updated and have the payment type pm_, while many others still have src_. The migration has not been carried out correctly on all of them and I am losing money from my customers.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failingLast month, the payment went through successfully. Just two days ago, I encountered the problem.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failingDisplay only Log Error Message checkbox
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failingI have the latest version of the plugin and the Legacy Checkout Experience option is no longer present in the advanced settings. Months ago, I already viewed the orders in manual renewal and then they renewed correctly. I only have this problem with some users.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] [Urgent] some SEPA payments are failingI would add that these personal details cannot be used to change the payment method. The screen remains stuck on loading.