eperatopoulos

You can find the image here – https://ibb.co/XrCHgXST

Yes, I have used this plugin with multiple sites and never had this problem. This is something new to me.

I don’t see anything in WooCommerce. What should I be looking for?

WooCommerce Error list – https://snipboard.io/Nk0vGA.jpg

I create phone orders in correlation with my WooCommerce orders. They function the same way as an online order, it is just that I entry it in the backend. The phone order will get stored with all my other WooCommerce orders. I use a plugin that I fill in the order for a customer who calls in. Most of the time it will be placed in draft mode until I get the final approval from the customer. Most of our orders are custom orders this is why we need an approval from the customer.

I had to deactivate the ShopMagic plugin because I would randomly loose a phone order invoice number from the system, so then I had to create it again. I do print out the phone order as soon as I create this is how I can recreate. We always keep a paper invoice for phone orders.

I do use the ShopMagic plugin for the Abandoned Cart feature and I sent up Cancel Order Email Message since WooCommerce doesn't send it to the customer.

WordPress Environment<br><br>WordPress address (URL): https://shadowboxguru.com<br>Site address (URL): https://shadowboxguru.com<br>WC Version: 10.0.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.9.2<br>Log Directory Writable: ✔<br>WP Version: 6.8.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: ✔ Server Environment<br><br>Server Info: Apache<br>Server Architecture: Linux 6.6.63-MCIclouder663-c9 x86_64<br>PHP Version: 8.2.29<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 2000<br>cURL Version: 8.9.1<br>OpenSSL/3.2.4<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.41-32<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 10.0.4<br>WC Database Prefix: wp_<br>Total Database Size: 231.78MB<br>Database Data Size: 205.18MB<br>Database Index Size: 26.60MB<br>wp_woocommerce_sessions: Data: 1.66MB + Index: 0.04MB + Engine MyISAM<br>wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_order_items: Data: 0.62MB + Index: 0.35MB + Engine MyISAM<br>wp_woocommerce_order_itemmeta: Data: 4.79MB + Index: 3.29MB + Engine MyISAM<br>wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cerber_log: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cerber_traffic: Data: 0.19MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 2.86MB + Index: 0.72MB + Engine MyISAM<br>wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_actionscheduler_logs: Data: 1.34MB + Index: 1.03MB + Engine MyISAM<br>wp_aioseo_cache: Data: 0.19MB + Index: 0.03MB + Engine InnoDB<br>wp_aioseo_crawl_cleanup_blocked_args: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_aioseo_crawl_cleanup_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB<br>wp_aioseo_posts: Data: 1.52MB + Index: 0.09MB + Engine InnoDB<br>wp_aioseo_writing_assistant_keywords: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_aioseo_writing_assistant_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_cerber_files: Data: 18.58MB + Index: 0.00MB + Engine InnoDB<br>wp_cerber_sets: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wp_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_check_email_log: Data: 56.02MB + Index: 0.00MB + Engine InnoDB<br>wp_check_email_spam_analyzer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 0.14MB + Index: 0.11MB + Engine MyISAM<br>wp_comments: Data: 3.60MB + Index: 1.45MB + Engine MyISAM<br>wp_duplicator_pro_entities: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_duplicator_pro_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_monsterinsights_user_journey: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wp_options: Data: 2.73MB + Index: 0.25MB + Engine MyISAM<br>wp_ph_ups_api_key_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_ph_ups_wc_orders_meta: Data: 28.52MB + Index: 0.31MB + Engine InnoDB<br>wp_phone_orders_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_postmeta: Data: 54.77MB + Index: 11.48MB + Engine MyISAM<br>wp_posts: Data: 13.99MB + Index: 0.81MB + Engine MyISAM<br>wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM<br>wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM<br>wp_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_shopmagic_automation_outcome: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_shopmagic_cart: Data: 0.13MB + Index: 0.06MB + Engine InnoDB<br>wp_shopmagic_guest: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_shopmagic_guest_meta: Data: 0.22MB + Index: 0.08MB + Engine InnoDB<br>wp_shopmagic_marketing_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_shopmagic_tracked_emails: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_shopmagic_tracked_emails_clicks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 0.13MB + Index: 0.28MB + Engine MyISAM<br>wp_term_taxonomy: Data: 0.15MB + Index: 0.04MB + Engine MyISAM<br>wp_termmeta: Data: 0.09MB + Index: 0.09MB + Engine MyISAM<br>wp_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM<br>wp_tm_taskmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_tm_tasks: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp_userfeedback_heatmap_recordings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_userfeedback_heatmaps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_userfeedback_post_ratings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_userfeedback_survey_responses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_userfeedback_surveys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_usermeta: Data: 1.66MB + Index: 1.08MB + Engine MyISAM<br>wp_users: Data: 0.09MB + Index: 0.09MB + Engine MyISAM<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_admin_notes: Data: 0.11MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_customer_lookup: Data: 0.19MB + Index: 0.18MB + Engine MyISAM<br>wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.43MB + Index: 0.49MB + Engine MyISAM<br>wp_wc_order_stats: Data: 0.22MB + Index: 0.14MB + Engine MyISAM<br>wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 1.44MB + Index: 1.30MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.10MB + Index: 0.16MB + Engine MyISAM<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wcpdf_invoice_number: Data: 0.04MB + Index: 0.02MB + Engine MyISAM<br>wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfConfig: Data: 0.44MB + Index: 0.01MB + Engine MyISAM<br>wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfFileMods: Data: 1.37MB + Index: 0.29MB + Engine MyISAM<br>wp_wfHits: Data: 0.47MB + Index: 0.08MB + Engine MyISAM<br>wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfIssues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_wfKnownFileList: Data: 0.69MB + Index: 0.09MB + Engine MyISAM<br>wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfLogins: Data: 0.06MB + Index: 0.02MB + Engine MyISAM<br>wp_wfNotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfStatus: Data: 0.10MB + Index: 0.05MB + Engine MyISAM<br>wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_exported_csv_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpo_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpo_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_yoast_indexable: Data: 0.30MB + Index: 0.22MB + Engine InnoDB<br>wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yoast_prominent_words: Data: 0.11MB + Index: 0.27MB + Engine InnoDB<br>wp_yoast_seo_links: Data: 0.27MB + Index: 0.06MB + Engine MyISAM<br>wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM Post Type Counts<br><br>amp_validated_url: 3<br>attachment: 1419<br>custom_css: 2<br>customize_changeset: 1<br>foogallery: 49<br>genesis_custom_block: 1<br>nav_menu_item: 78<br>oembed_cache: 4<br>page: 47<br>portfolio: 1<br>post: 47<br>product: 380<br>product_variation: 983<br>product-feed: 1<br>revision: 624<br>shop_coupon: 3<br>shop_order: 4198<br>shop_order_refund: 112<br>shopmagic_automation: 2<br>testimonial: 141<br>vc_grid_item: 1<br>vc_settings_preset: 57<br>wcpa_pt_forms: 1<br>wp_block: 63<br>wp_global_styles: 1<br>wpcf7_contact_form: 5 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (49)<br><br>AMP: by AMP Project Contributors – 2.5.5<br>Product Feed Manager for WooCommerce: by RexTheme – 7.4.44<br>Conditional Fields for Contact Form 7: by Jules Colle – 2.6.2<br>Check & Log Email - Easy Email Testing & Mail logging: by checkemail – 2.0.8<br>Code Snippets: by Code Snippets Pro – 3.6.8<br>Contact Form 7: by Takayuki Miyoshi – 6.1<br>Docket Cache: by Nawawi Jamili – 24.07.03<br>Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5<br>Instant Articles for WP: by Automattic<br>Dekode<br>Facebook – 5.0.2<br><br>FooBox Image Lightbox: by FooPlugins – 2.7.35<br>FooGallery: by FooPlugins – 2.4.32<br>Forget About Shortcode Buttons: by Designs & Code – 2.1.3<br>MonsterInsights - eCommerce Addon: by MonsterInsights Team – 8.5.6<br>Genesis Blocks: by StudioPress – 3.1.7<br>Genesis Connect for WooCommerce: by StudioPress – 1.1.2<br>Genesis Custom Blocks: by Genesis Custom Blocks – 1.7.0<br>Genesis Portfolio Pro: by OsomPress – 1.3<br>Genesis Simple FAQ: by StudioPress – 0.9.2<br>MonsterInsights Pro: by MonsterInsights – 9.6.0<br>Header Footer Code Manager: by DraftPress – 1.1.40<br>Icon Widget: by SEO Themes – 1.4.0<br>WooCommerce Quickview: by James Kemp – 3.1.0<br>Phone Orders for WooCommerce (Pro): by AlgolPlus – 3.9.9<br>Pinterest for WooCommerce: by WooCommerce – 1.4.21<br>Scroll To Top: by Ga Satrya – 1.5.5<br>Speed Optimizer: by SiteGround – 7.7.2<br>Shortcodes Ultimate: by Vova Anokhin – 7.4.5<br>Simple Social Icons: by OsomPress – 3.2.5<br>WooCommerce UPS Shipping Plugin with Print Label: by PluginHive – 6.3.2<br>UserFeedback Lite: by UserFeedback Team – 1.7.0<br>WooCommerce Authorize.Net Gateway: by Pledged Plugins – 6.1.19<br>Checkout Field Editor for WooCommerce: by ThemeHigh – 2.1.4<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.5.3 (update to version 5.5.4 is available)<br>WooCommerce Grid / List toggle: by jameskoster – 1.2.1<br>WooCommerce Header Category Image: by Dzung Nova – 1.0.0<br>WP Menu Cart: by WP Overnight – 2.14.11<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 4.6.1<br>WooCommerce Product Options: by Barn2 Plugins – 2.5.0<br>WooCommerce: by Automattic – 10.0.4 (update to version 10.1.1 is available)<br>Yoast SEO Premium: by Team Yoast – 25.6<br>Yoast SEO: by Team Yoast – 25.6<br>WP Cerber Security, Anti-spam, and Malware Scan: by Cerber Tech Inc. – 9.6.9<br>WP Featherlight: by Cipher – 1.3.4<br>WP Mail SMTP: by WP Mail SMTP – 4.5.0<br>WP Maintenance: by Florent Maillefaud – 6.1.10.0<br>WPConsent: by WPConsent – 1.0.9<br>WPForms Lite: by WPForms – 1.9.6.2<br>Genesis Testimonial Slider: by Frank Schrijvers<br>WPStudio – 1.6 Inactive Plugins (2)<br><br>ShopMagic Abandoned Carts: by WP Desk – 2.2.27<br>ShopMagic for WooCommerce: by WP Desk – 4.5.5 Dropin Plugins ()<br><br>object-cache.php: Docket Cache Drop-in Must Use Plugins (1)<br><br>aaa-wp-cerber.php: by Cerber Tech Inc. – 1.0 Settings<br><br>Legacy API Enabled: –<br>Force SSL: ✔<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br>Enabled Features: analytics<br>marketplace<br>order_attribution<br>site_visibility_badge<br>remote_logging<br>email_improvements<br>blueprint<br>point_of_sale Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 7 MB WC Pages<br><br>Shop base: #1640 - /shop/<br>Cart: #1641 - /cart-2/ - Contains the woocommerce_cart shortcode<br>Checkout: #1642 - /checkout/ - Contains the woocommerce_checkout shortcode<br>My account: #1643 - /my-account-2/ - Contains the &#091;woocommerce_my_account] shortcode<br>Terms and conditions: #8486 - /store-policies/ Theme<br><br>Name: Essence Pro<br>Version: 1.3.1<br>Author URL: https://www.studiopress.com/<br>Child Theme: ✔<br>Parent Theme Name: Genesis<br>Parent Theme Version: 3.6.0<br>Parent Theme Author URL: https://www.studiopress.com/<br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>experimental-iapi-mini-cart<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br><br>Daily Cron: ✔ Next scheduled: 2025-08-22 17:27:06 -04:00<br>Options: ✔<br>Notes: 176<br>Onboarding: completed WooCommerce Customer/Order/Coupon Export<br><br>Automated exports: 0<br>Custom formats: 0<br>Next export: Not scheduled Action Scheduler<br><br>Complete: 2,917<br>Oldest: 2025-07-22 09:25:57 -0400<br>Newest: 2025-08-22 08:49:46 -0400<br><br>Failed: 87<br>Oldest: 2023-02-20 14:34:05 -0500<br>Newest: 2025-08-14 12:42:05 -0400<br><br>Pending: 17<br>Oldest: 2025-08-22 09:43:45 -0400<br>Newest: 2025-09-13 12:42:05 -0400 Status report information<br><br>Generated at: 2025-08-22 09:00:02 -04:00<br>

I did see resubscribed_subscription, but it is empty so I am not sure what the value would be a Yes/No or True/False.

It did not fix the problem. Like I said, I have several other clients that I am using it on their websites and it works fine. Here is the sample of an Abandoned Cart email message – https://snipboard.io/Jc2Zqe.jpg from one of my clients. As you can see it has the cart icon in the title. The only thing I can think of is that the client with the problem is using the Enfold theme.

I updated the plugin to version 3.1.32. I went into the WP_config.php the the debug was set to false already. I will let you know how everything turns out. Thanks for your help on the matter.

The plugin is called Speed Optimizer by Siteground. I had to turn off Minify JavaScript Files because it was creating a very large file from the News Ticker plugin, and eventually, it overloaded the system.