eldrico

Me again, just to let you know that the company address is correctly displayed on the shipping pdf. The issue is only on the invoice pdf.

Thanks

Hi There,
I am surprised you didn’t answer yet. I even saw the previous person asking, still with no support answer after 2 weeks… that doesn’t sound good in case of a real issue, we shouldn’t expect any support before a minimum of 2 weeks?
with that message, I am also testing the support of free plugin of gift cards.
I did stuff to 3 different gift car plugin. :
-the first answer they can’ fix my issue for now, maybe next update…
-the second also very responsive (within a day), answer all my information perfectly and found a solution to my problem.
-the third is you : no answer after 3 days. The person before me, still waiting for support after 2 weeks.

I totally understand that a free plugin is not paying your rent. I understand you will fix first the issue of the clients that pay but free plugin are a big part of WordPress. It is better to tell the user that the support is a minimum of 2 weeks for example, at least there is no surprise.

In my case, support is very important as it is for a business. Your plugin was my favorite in my tests and to my client too. But sadly I will choose another one to manage my gift card as the support is not reactive at all. Now it’s just a question before choosing t but once I have a bug or big issue, I can pause my business for 2 weeks till I get an answer from the support.

Sorry guys, i just wanted to be honest with. Even if it’s too late for me, I hope my comment will help you.

Good luck.

Hi guys,

Thanks for your quick answer.

“Currently you cannot change the date format in free plugin we have this feature in pro plugin.”
=> It’s very surprising to have to take a paying plugin just to have a date in the right format.
Because of that I think I will then have to use another plugin like, I can let my client having an expiry date they won’t understand!
Why don’t you write it in big in the description of the plugin that the expiry date can only be the american format unless you buy the premium version?! I will add a review about that then.
I guess I will use the plugin PW WooCommerce Gift Cards as they don’t force us to buy it to get an expiry date that the clients can understand…


Regards,

Hi guys,

It’s solved! The client do not receive any email but see them in his email box, in the “sent emails” which is normal.

Sorry, everything is ok here and thanks again for your amazing free plugin! you guys rock! have a nice day

Adam,

here is the screenshot of my site kit settings, in the GA part.
=> https://imgur.com/vHQkhni

cédric

Hi Adam,

Thanks for being that quick, I really appreciate.

Well, I did install GA in my website with site kit and did excatly what you show me in the screenshot.

I don’t understand, I just logged in the back office of the website and it’s like site kit has not been installed.
I have to reconnect everything, give all authorisation… is that normal? do you wnow where it can come from? i am using sucuri and wrodfence for security plugin.

Thanks for your help