Your Weekly Email Summary incorrect

  • Resolved Okoth1

    (@okoth1)


    2 years, 11 months ago

    Hello,

    I noticed that the “Your Weekly Email Summary” is incorrect. I send a newsletter twice a week, but only one of them appears in the weekly email stats. There are 1000 subscribers x twice a week = 2000 sent emails, but the stats say only 1000 sent emails.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    2 years, 11 months ago

    Hi @okoth1,

    Thanks for contacting us! We’re happy to support you.

    In response to the above email, we have checked the issue on our end, but we have not been able to replicate it.

    I would request to provide a screenshot of the Report Page and the Email Summary that you received.

    Waiting for further details.

    Thanks a lot!

    Wendihihihi

    (@wendihihihi)

    2 years, 11 months ago

    Hi @shubhanshukandani,

    I have sent the screenshots to your hello mail.

    Thank you and regards

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    2 years, 11 months ago

    Hi @okoth1 ,

    We have received your email. We appreciate your prompt response.

    Rest assured that our team is actively looking into your query and working towards addressing it.

    If you have any additional information or further questions, please feel free to share them with us. We are here to assist you.

    Once again, thank you for your cooperation.

    Wendihihihi

    (@wendihihihi)

    2 years, 11 months ago

    Excellent! Take your time, it’s just aesthetics.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    2 years, 11 months ago

    Hi @okoth1,

    Thanks for highlighting the issue with us.

    We have resolved the issue with the weekly summary. I request you to update the plugin with the most recent release (5.6.8).

    Let us know how it goes on your end.

    Cheers!

    Thread Starter Okoth1

    (@okoth1)

    2 years, 10 months ago

    Hello @shubhanshukandani,

    I got your email. I’m just back from holiday 🙂

    I’ll keep an eye on it this week. Thank you for fixing it.

    Thread Starter Okoth1

    (@okoth1)

    2 years, 10 months ago

    Just saw that it is fixed and working.

    Thank you again.

Viewing 7 replies - 1 through 7 (of 7 total)

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