Hi,
Thank you for contacting us!
This is strange since no users have faced this type of issue.
But we’ll definitely help you with this. For that, we request you to contact us at analytics2(at)tatvic(dot)com & share the screenshots for the same so we can assist you further.
Hope to hear you soon!
Thanks & Regards!
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Or you can post links to screenshots and everyone can see what you mean.
Prior to that have you tried these basic steps?
Please try the following temporary steps to troubleshoot:
- Switch to the Twenty Seventgeen theme
- Deactivate all of your plugins, except this one. Leave this one activated.
- Clear your browser’s cache and cookies
- Re-login and visit your site.
Do you still get the problem when you do that?
I have done all of this b4 I contact you all
So with that said, I am getting two different results from two different websites.
One is working and showing up in Google E-commerce tracking (site #1)
http://i67.tinypic.com/34eeult.jpg
And the others not working at all (site #2)
http://i67.tinypic.com/258pj6x.jpg
Okay just realized that (site #1) had two different plug-ins on!
So it’s not your plug-in, But in any event, your plug-in is still not working, not tracking E-commerce data from google.
Hi,
Thank you for the confirmation!
We’ll definitely help you to troubleshoot the issue. For that, we request you to share the following details/access with us:
- Store URL (with our plugin installed)
- View level access of your analytics account at analytics2(at)tatvic(dot)com
Hope to hear you soon!
Thanks & Regards!
P.S: You can also contact us directly on the mentioned id & share the details over there.
Hi,
Hope you are doing well! 🙂
I wanted to reach out to you & learn if you checked my previous response?
Hope to hear you soon!
Thanks & Regards!
