Wrong customer using coupon code

  • Resolved ozviewer

    (@ozviewer)


    1 year, 3 months ago

    I have been using the Marketing Coupons in Woocommerce for years without a problem. The coupons are always set for single use and are emailed to the customer entitled to the code. In the past month there have been two instances where a completely unrelated customer has used the coupon code without the original customer’s knowledge. As far as I can tell the coupon code is being added automatically to the wrong customer’s order, i.e. without the wrong customer having to do anything.

    Is there a solution to this issue?

Viewing 1 replies (of 1 total)
  • Mahfuzur Rahman

    (@mahfuzurwp)

    1 year, 3 months ago

    Hi @ozviewer,

    Thanks for reaching out!

    I understand that you’ve been using the Marketing Coupons in WooCommerce for a long time without any issues, but recently, unrelated customers have been able to use the coupon codes intended for specific individuals. This is a frustrating experience!

    To help us get to the bottom of this, could you please provide a few additional details? If possible, share relevant screenshots of the issue, the System Status report (found in WooCommerce > Status > System Status), and any error logs under WooCommerce > Status > Logs.

    You can copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)

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