WordPress Email

  • Resolved egeier

    (@egeier)


    1 year, 2 months ago

    Hi,

    I am testing the plugin (I chose Brevo as a provider) and it looks like I am unable to send email to specific domains.
    Everything is okay sending the email to GMAIL; however my custom domain mailbox is not getting any messages, even though the “Test Email” does not generate any errors.
    I reviewed with domain provider and getting emails from other users without error.
    Is there an option to enable some trace so I can find out where the problem is?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    1 year, 2 months ago

    Hi @egeier,

    Thank you for reaching out, and I apologize for any inconvenience caused! If you don’t see any errors within the WP Mail SMTP plugin, please log into your Brevo account and check their logs for more information about these emails.

    It’s possible that the emails may have been blocked on the recipient’s end due to aggressive spam rules or email filters. I recommend reporting this issue to Brevo support, as they should be able to provide more information about why these emails were blocked.

    Please note that the WP Mail SMTP plugin acts as a bridge, establishing a connection between your WordPress site and your email provider (Brevo, in your case). This connection ensures that your website sends emails using an authenticated email account, giving you the highest probability of landing the notifications in the recipient’s inbox.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)

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