Woocommerce [Payment processing error]

  • Resolved nextgenua

    (@nextgenua)


    3 years, 1 month ago

    Hello,

    For months I have customers who have been contacting me about payment failures, their card is not accepted for some reason, and then there are customers whose card works, could you get to the bottom of the cause?

    Best regards
    NextGenUA

Viewing 2 replies - 1 through 2 (of 2 total)
  • Roxy

    (@roxannestoltz)

    3 years, 1 month ago

    Hi @nextgenua ,

    Thanks for reaching out!

    I understand that some customers cards are not being accepted on payment, while other customers have no issues with regard to this, is that correct?

    Please could you clarify which Payment Gateway / Payment method you are using on your site that is experiencing this issue?

    Also, if possible, could you please share the exact error message those customers have received upon payment failure?

    Additionally, in order to get a better understanding of your site setup, could you please share a copy of the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    Once you have these, please share them in your response here.

    Cheers!

    Roxy

    (@roxannestoltz)

    3 years, 1 month ago

    Hi @nextgenua ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

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