Woocommerce order status issue

  • Resolved wpbackend

    (@wpbackend)


    2 years, 3 months ago

    Hi,

    We are using woocommerce and the payment gateway Authorize.net.

    We are facing 2 issues for now.

    1. We have noticed some of the orders are showing with status “Failed” even when the payment has been done.

    2. Wherein a transaction showing the status as processing and payment made via authorize.net but we may not have received the funds.

    • This topic was modified 2 years, 3 months ago by wpbackend.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Beauty of Code (woo-hc)

    (@beautyofcode)

    2 years, 3 months ago

    Hey there 👋

    Thanks for reaching out!

    It looks like you are experiencing issue with orders placed via Authorize.net, correct?

    Just to be sure, are these issues only present when using Authorize.net as the payment gateway, or is this issue present when using different payment gateways on checkout?

    Also, since Authorize.net is not a payment gateway built in to WooCommerce core, please can you clarify which plugin you are using to enable this on your site?

    Lastly, please can you share a copy of your site System Status Report so that we can have a better understanding of your sites current environment.

    You can find this via WooCommerce → Status. Select Get system report and then Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

    Cheers!

    Thread Starter wpbackend

    (@wpbackend)

    2 years, 2 months ago

    May i know the status please. We had sent the mail regarding the information.

    • This reply was modified 2 years, 2 months ago by wpbackend.
    Thread Starter wpbackend

    (@wpbackend)

    2 years, 2 months ago

    Also, since Authorize.net is not a payment gateway built in to WooCommerce core, please can you clarify which plugin you are using to enable this on your site? – ‘Authorize.net Payment Gateway For WooCommerce’ – https://www.indatos.com/products/authorize-net-woocommerce-plugin-certified-solution/?utm=sim

    Lastly, please can you share a copy of your site System Status Report so that we can have a better understanding of your sites current environment.(attached)

    Is there any mail id for further suppport

    • This reply was modified 2 years, 2 months ago by wpbackend.
    carolm29 (woo-hc)

    (@carolm29)

    2 years, 2 months ago

    Hey, @wpbackend!

    – ‘Authorize.net Payment Gateway For WooCommerce’ – https://www.indatos.com/products/authorize-net-woocommerce-plugin-certified-solution/?utm=sim

    Thank you for confirming. Since this is a third-party plugin, please reach out to their support so they can help you with this issue, as we are not able to assist with third-party plugins.

    Is there any mail id for further suppport

    You can share the report here, if you want you can remove information you don’t want to share, but the report does not have sensitive information.

    Having said that, since the issue is with the third-party issue, you can share the report with them directly, if they need it.

    Please let us know if there’s anything else we can do to help.

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)

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