Width Display Issues

  • Resolved RobThomas

    (@robthomas)


    5 years, 4 months ago

    A couple weeks ago i contacted support with a width issue we were having with our popups. They were extending far past the end of the input fields. We were instructed to reduce the maximum width in the “Display > Size” section of the popup’s admin page.

    After doing so, the popups looked somewhat better on desktop. But you can see on desktop, the right end of the field is being cut off still even though there is plenty of gap before the popup edge.

    After checking on mobile, the popup is EXTREMELY narrow and the fields are stacking and cutoff terribly. Is there a fix to maybe stack the fields vertically on mobile and a way to prevent the edges of inputs from being cutoff?

    It seems as though none of this is responsive. Any help/guidance to get this resolved immediately would be MUCH appreciated as we are starting to capture data.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Sygnoos Support

    (@sygnoossupport)

    5 years, 4 months ago

    Dear @robthomas ,

    Thanks for the message!
    We have checked the website and couldn’t find any popup over there.
    Is it possible that you have disabled it?
    In case you have reduced the Maximum Width and still face the same issue, please, try the following options:

    Example of the responsive popup:
    Width: 80%
    Height: 90%
    Max width: 640px
    Max height: 480px

    Please, let us know if that helped.

    Thread Starter RobThomas

    (@robthomas)

    5 years, 4 months ago

    Sorry, i forgot to mention that you have to click on the orange “TALK TO A SPECIALIST” button to activate the popup.

    https://www.ert.com/asthma/#talk-to-a-specialist

    I am trying to play with the size settings, but when the browser is narrower, the inputs aren’t spacing and they start to stack on each other as well as the right edges are cutting off.

    Thread Starter RobThomas

    (@robthomas)

    5 years, 4 months ago

    I have been trying to play around with the size settings in “Popup Settings > Display > Size”. There is only Size of popup (60%), Min-Width (50%), and Max-Width (50%).

    When on DESKTOP, the popup opens nicely. If you reduce the browser width at all, the right edge of the input cuts off and if you keep narrowing it, the inputs start to cover each other as well.

    On MOBILE, the popup is centered and only 50% of the screen and the inputs are maybe 2 letters wide and stacking again. Some are even lower/higher than others. So this is not behaving responsively at all!

    Sygnoos Support

    (@sygnoossupport)

    5 years, 4 months ago

    Dear @robthomas ,

    Thanks for getting back to us.

    Can we ask you to navigate to the ”Dimensions” section and set the following options:

    https://prnt.sc/vhd74c

    Please, let us know about the results.

    Thread Starter RobThomas

    (@robthomas)

    5 years, 4 months ago

    Hmm, ok i definitely do not have that screen you are showing.

    We have Version 1.13.1 installed

    Under the visual/text editor there is a box “Popup Settings“. Within that on the left, i have:

    – Triggers
    – Targeting
    – Display > Display Presets > Appearance > Size > Animation > Sounds > Position > Advance
    – Close
    – Advance

    Nowhere under any of those is there a “Dimensions” box.

    Under “Size” i have these options:
    – Size (I have the dropdown set to “Normal – 70%”)
    – Min Width (I have it set to 0%)
    – Max Width (I have set to 0%)

    I have screenshots i can share if needed.

    • This reply was modified 5 years, 4 months ago by RobThomas.
Viewing 5 replies - 1 through 5 (of 5 total)

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