Widget not loading

  • quintonv

    (@quintonv)


    1 year, 8 months ago

    Hi

    One of my sites hasn’t had leads in many days, so this is not a cloudflare related issue. The JS error on the page confirms that the script is not loading.

    Many of my sites have this error now, and I had to disable the plugin on 10+ sites. I see other support tickets are also for people who say the widget isn’t loading.

    Regards
    Quinton

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Elliot Sowersby / RelyWP

    (@elliotvs)

    1 year, 8 months ago

    Hi,

    Thanks for the info.

    I’ve tried to replicate this issue on my end with Elementor forms, however it seems to work fine for me.

    It could be that there is a recent conflict with another plugin. Do you have any kind of security or performance/caching related plugins that is enabled on all your websites having the issue? Could you try disabling these temporary and see if that fixes it?

    Thread Starter quintonv

    (@quintonv)

    1 year, 8 months ago

    On some of my sites I have WPRocket, doesn’t help disabling. On others Autooptimize and Breeze, or just litespeed. Depends on what gave me the best lighthouse tests, I chose that plugin for cache

    I think the Elementor element caching is what is breaking the plugin. Disabling this seems to fix it again, so not sure if it’s always broken with this new option from Elementor or if it is after one of their updates in the last few weeks.

    Thanks for the assistance so far

    Plugin Author Elliot Sowersby / RelyWP

    (@elliotvs)

    1 year, 8 months ago

    Yeah it looks like the Elementor element caching is a fairly new feature recently released last month.

    https://elementor.com/blog/elementor-322-off-canvas-element-caching/

    So indeed it looks like this is what may be causing the issue with Elementor forms.

    If you re-enable it then go to Elementor > Tools and purge the cache, does that fix it?

    https://i.gyazo.com/d00f75d344c40e1df569a0321d236b35.png

    Thread Starter quintonv

    (@quintonv)

    1 year, 8 months ago

    Unfortunately it doesn’t seem to resolve the issue, tried several times with and without wprocket.

    I disable element caching in elementor for now. Only way it seems to work again. Will be nice to have this feature compatible as it does speed up the website a lot

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Widget not loading’ is closed to new replies.