Hello there!
Please accept my apologies for the delay in responding. Could you please provide more details on the issue? Do you mean you’re automatically switched to offline status even with panel opened?
Also, which notifications you have in mind precisely? Do you refer to the desktop or offline ones?
Looking forward to your response.
No, I mean that the chat is enabled only if I have the Tidio web panel opened and enabled. When I log off from Tidio my chat goes offline. Obviously, if the chat is offline I would not get a notification in real time on my mobile, I just get an email alert that someone has left a message (in the offline status).
Moreover, having put opening hours as a paid service has made things useless.
Hi there! Thanks for the response.
It can be that you have disabled showing the widget during the offline status. Could you please check your appearance settings available here? It’s under the Advanced entry.
Also, we appreciate the feedback regarding the operating hours features. We are determined to continue making things better and better, and current pricing migration serves as a catalyst for ongoing improvements. As a result, some features availability may be shifted within the plans.
no, my widget is enabled to “show the widget when agents are offline”
Hi there!
thanks for your update. In that case, please reach out to us at support@tidio.net so we can verify the case. Thank you for the cooperation.
