• Installed and activated it, but when I went to set it up, I get white pages on both the overview and setting

    Any suggestion?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support nivso

    (@nivso)

    Hi @eyeswiseopen,

    Thanks for installing the plugin and for reporting this 🙏

    A white screen on the Overview and Settings pages usually indicates a conflict or a server-side error, and we’ll need a few more details to properly diagnose it.

    Could you please email us at support@lovedby.ai and include the following information:

    • The URL of your website
    • The date (and approximate time, if possible) when you activated the plugin
    • A screenshot of the white page (if possible)
    • Whether any error appears in your browser console or debug log

    Once we have this information, we’ll investigate right away and help you resolve it as quickly as possible.

    Looking forward to your email so we can assist you directly.

    Best regards,
    Niv

    Thread Starter eyeswiseopen

    (@eyeswiseopen)

    I have deleted it already, so I can not provide

    • A screenshot of the white page (if possible)
    • Whether any error appears in your browser console or debug log

    but I can tell you that I installed it on a newly installed site today here https://writingtheirlives.org/ if this help.

    Plugin Support nivso

    (@nivso)

    Thanks for the update — we appreciate you sharing the site URL.

    No worries at all about the screenshots or logs. Since this was a fresh installation and the plugin has already been removed, the best way for us to properly investigate would be to reproduce the issue together and check your setup in real time.

    Could you please email us at support@lovedby.ai so we can schedule a short troubleshooting call?

    On the call, we can:

    • Reinstall the plugin together
    • Check for any server or PHP configuration issues
    • Look for possible conflicts
    • Identify exactly what caused the white screen

    It should only take a few minutes, and we’ll make sure everything is working properly before we wrap up.

    Looking forward to your email so we can get this resolved quickly.

    Thread Starter eyeswiseopen

    (@eyeswiseopen)

    Thank you for getting back to me and for trying to sort it out

    I sent an email hopefully we can sort it out

    Thread Starter eyeswiseopen

    (@eyeswiseopen)

    Fantastic support – Great plugin

    At the end the issue was in Chrome – resolved by allowing 3rd party cookies

Viewing 5 replies - 1 through 5 (of 5 total)

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