WebSocket Connection

  • Resolved scottrutherford

    (@scottrutherford)


    1 year, 4 months ago

    WebSocket connection to ‘ws://localhost:12387/’ failed: — Receiving this error related to Facebook Pixel, specifically the ActionID plugin of Facebook Pixel.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support iodic

    (@iodic)

    1 year, 4 months ago

    Hi Scott,

    Thanks for reaching out! To help us resolve this, can you share your site’s System Status report?

    Best,
    Marko

    Thread Starter scottrutherford

    (@scottrutherford)

    1 year, 4 months ago

    Hi Marko, thank you for your attention to this matter. How can I securely share the results of my site’s System Status Report?

    Thank you,

    Scott

    Plugin Support iodic

    (@iodic)

    1 year, 4 months ago

    Scott, I would normally recommend sending it via the Onetime Secret service: https://onetimesecret.com/.

    You can email the link and passphrase at this email: sivited306@exoular.com, so no one else can read it.

    Thanks,
    Marko

    Plugin Support iodic

    (@iodic)

    1 year, 3 months ago

    Hi, I hope you have had a chance to resolve the issue? If not, please share the system report.

    Best,
    Marko

    Thread Starter scottrutherford

    (@scottrutherford)

    1 year, 3 months ago

    Hi Marko,

    I have shared the system status report to you.

    Plugin Support iodic

    (@iodic)

    1 year, 3 months ago

    @scottrutherford, the referenced temp. email has expired unfortunately. Can you send the system report to woosupport@meta.com?

    Thank you!

    Thread Starter scottrutherford

    (@scottrutherford)

    1 year, 3 months ago

    @iodic the system status report has been shared to woosupport@meta.com

    Thank you

    Plugin Support iodic

    (@iodic)

    1 year, 3 months ago

    Thank you very much! We will get back to you as soon as we review the information.

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 3 months ago

    Hello @scottrutherford ,

    Thank you for sending the report.

    We have noticed that you are using the WebToffee WooCommerce Product Feed & Sync Manager plugin, which may interfere with the plugin’s behaviour.

    Could you temporarily disable it/and remove any integration with Facebook and Instagram, and check if that fixes the issue?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 3 months ago

    Hello @scottrutherford

    We just wanted to follow up and check if you are still having issues with the plugin? Please let us know if we can assist you further.

    Kind regards,
    Marija

    Thread Starter scottrutherford

    (@scottrutherford)

    1 year, 2 months ago

    Hi Marija,

    The plugin is still causing a console error but it doesn’t seem to be worth disabling a vital plugin.

    Thanks!

    Plugin Support iodic

    (@iodic)

    1 year, 2 months ago

    Hi Scott, we understand the inconvenience of having that error showing up in the console but we cannot troubleshoot it without testing a conflict with the plugin Marija has mentioned.

    If we can help with anything else please let us know.

    Best,
    Marko

    Thread Starter scottrutherford

    (@scottrutherford)

    1 year, 2 months ago

    Hi Marko, I really appreciate both Marija and your attention to this. I will reach out if any further issues arise.

    Thank you

Viewing 13 replies - 1 through 13 (of 13 total)

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