• Resolved Avf

    (@avf)


    When an account (that is linked to a social account) is deleted, the system doesn’t allow the user to open a new account using the same social network, the small window pops up and closes as it was loggin the user in, but no account is ever created. How can we fix this? Something we should delete from the database upon the user account deletion? Thanks.

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  • Plugin Author Heateor Support

    (@heateor)

    Hi there,

    Can you create a screencast describing this issue and post the link of the same OR send email regarding the same to support[at]heateor[dot]com if you prefer?

    Thread Starter Avf

    (@avf)

    Thanks for your reply. an image won’t help, as nothing happens that could be registered in an image. I will describe the issue in detail:

    1. User creates an account using Super Socializer login. Super Socializer logs the user in and everything looks fine;
    2. User (or wp Admin) excludes her wp account;
    3. User comes back to register an account in the same website.
    4. User clicks Social Socializer fb icon as in number 1 above;
    5. Fb window pops up for a few seconds and closes;
    6. New account is not created, user is not loggedin.

    I.e., if a user creates an account with social login and deletes the same account, she won’t be able to register another account using social login as before.
    I tried the user removing application access from inside facebook, but no luck, so I suppose Super Socializer saves user login information to the db, information that is not deleted upon user account exclusion.

    Plugin Author Heateor Support

    (@heateor)

    Thanks for the detailed explanation. If you are deleting the user from Users page in the admin area of your WordPress website, that user can login using the same social media account as long as they want. I have re-confirmed it. If you still feel there is this issue, drop an email at support[at]heateor[dot]com regarding the same.

Viewing 3 replies - 1 through 3 (of 3 total)

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