We are looking into this and shall get back to you with updates.
Hi there @dep-tech,
As we can’t discuss private accounts here in the forums, we’ve sent an email to the account owner’s email address. Please ask them to check for an email from our support system.
Thank you!
Can you please resend a new request to the account owner’s email address please?
Hi again @dep-tech,
We did email the account owner for the website https://imf.saintvincentseminary.edu/ recapping where we are at, and outlining the next steps, on Sunday. I’ve re-sent that email once again today.
If the owner of the account still does not respond to us or forward you the mail, you can reach out to us directly through our presales/billing support form here:
https://www.mailpoet.com/support/
Please note it may take several days to get a response on tickets submitted through that method, but it will be in our queue and will be answered in priority sequence.
