Unknown access key

  • Resolved dragon013

    (@dragon013)


    10 months ago

    Hello,

    after about 6 years I probably want to use CleanTalk again, so I created a new account at the website, installed the plugin again (which had all the old data still available) and put in the new access key. But now the plugin keeps saying that the access key is unknown. I even changed the key in the CleanTalk dashboard but same error with new key.

    This is what I get: SERVER_ERROR NO: 6 MSG: Unknown access key, check if the key is correct 

    The key I entered is correct, copied from the dashboard.

    Any help ?

    Thanks!

    • This topic was modified 10 months ago by dragon013.
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  • Thread Starter dragon013

    (@dragon013)

    10 months ago

    My fault! I accidentially signed up for site security, instead for anti-spam. Now all is working!

    vadimcleantalk

    (@usr1)

    10 months ago

    Hello @dragon013,

    Thanks for the update, glad to hear it’s working now! Indeed, the access keys for CleanTalk Anti-Spam and Site Security are separate.

    If you run into any other issues or have questions as you re-enable CleanTalk, feel free to reach out.

    Welcome back! : )

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