Hey @needmystyle!
So sorry for the issues you’re encountering here with the recent update. We’ve been working to _improve_ the product syncing, not make it worse!
We’d be happy to help you with your issue. Would you please open up a support request with us directly so we can gather some additional site-related information?
https://www.skyverge.com/contact/
When you do so, would you please also include your system status, so we can get a better idea of what might be going on? You can grab it by going to:
WooCommerce > Status and clicking on Get system report.
Apologies once again for the error. I hope to hear from you soon! Could you let me know when you have a moment to submit the support request?
Cheers,
Simon
Thank you for responding so quickly. I have submitted a support ticket along with a woocommerce status report.
Hey @needmystyle!
Tamara here, stepping in for Simon. I took a look at our helpdesk but I didn’t quite see a message from you. Did you receive an auto-response with a six-digit request number?
Thanks,
Tamara
Hey Tamara,
Very strange. No we did not receive a confirmation but we just did it again but no confirmation. Here is a screenshot after hitting submit.
View post on imgur.com
Thanks,
NMS
@skyverge I have exactly same issue not able to sync products, always getting same error “Something wrong when uploading, please try again.” . I have submitted a ticket but have not got any auto response mail .
Hey @needmystyle,
Thanks so much for the confirmation. It looks like our system mistakenly marked your message as spam and it took a little while to find it, sorry about that! I’ll respond directly through email from now on 🙂
Thanks!
Tamara
Hey @skylinks,
Thanks so much for letting us know that you’re experiencing a similar issue! I see that you have reached out to us directly as well so I’ll be sure that a team member reaches out to you shortly.
Thanks!
Tamara 🙂
