Unable to save

  • Resolved mlapl1

    (@mlapl1)


    3 years, 1 month ago

    Hello

    I am using this plugin for the first time (downloaded today). I am on WP 6.2 (updated today). I am experiencing problems with saving. For example, I can make an automation but once I have saved it the first time I cannot edit and save the edits, e.g. I cannot move it from active to inactive. I click the save button but nothing happens and when I inspect the automations, the automation is still active. I am using this with learndash. I have disabled all plugins to test the saving but nothing seems to work. Any clues would be gratefully received.
    Andrew

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Dioni Sánchez

    (@dioni00)

    3 years, 1 month ago

    Hi @mlapl1

    When you modify the fields of actions or triggers it is necessary to save them and then update the automation. Please check that you are performing these steps when editing your automations.

    On the other hand, if that is not the problem and even though you have commented that you have deactivated all plugins, please perform the conflict test deactivating plugins one-by-one to find who is causing this issue and switching to another theme. Also creating a new automation to perform the tests.

    Hope it helps!

    Thread Starter mlapl1

    (@mlapl1)

    3 years, 1 month ago

    Thank you very much for your prompt reply @dioni00 .

    I have saved every trigger and every action separately before finally saving the entire automation. It seems that if I change the entire trigger by deleting the initial trigger and installing a new trigger then I can save. Did not try doing this with the action part. The only plugins that are activated are automatorwp, learndash and learndash licensing and management- the absolute minimum configuration to run the automator.

    I am running PHP8.0.28

    I will keep experimenting and report back. Thanks again.

    • This reply was modified 3 years, 1 month ago by mlapl1.
    Thread Starter mlapl1

    (@mlapl1)

    3 years, 1 month ago

    As a followup, I have removed ALL of the plugins except automatorwp. I used the WP integration to create an automation and I was able to create and change its status from active to inactive and vice-versa. I wonder if there is a problem with the Learndash integration. I have not yet experimented with other integrations.

    Thread Starter mlapl1

    (@mlapl1)

    3 years, 1 month ago

    Followup… I reactivated Learndash and Learndash licensing and it all seems ok now. Very strange. Now I have a different problem. If I cannot resolve it I will return here. Thank you.

    Plugin Author Dioni Sánchez

    (@dioni00)

    3 years, 1 month ago

    Hi @mlapl1

    Thanks for your feedback.

    You can also open a ticket to our support at contact@automatorwp.com to explain the problem in more detail.

    Best regards

    Thread Starter mlapl1

    (@mlapl1)

    3 years, 1 month ago

    Thank you – I will if necessary.

    cheers

    Plugin Author Dioni Sánchez

    (@dioni00)

    3 years, 1 month ago

    Hi @mlapl1

    You’re welcome.

    Best regards.

Viewing 7 replies - 1 through 7 (of 7 total)

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