• Resolved liebesmueh

    (@liebesmueh)


    Hello.

    i like your plugin, but I have one problem: When I enter a name with an umlaut, it doesn’t show up on the ticket.

    For example, i try “Schönfellner” and the ticket says “Schu00f6nfellner”.

    Is there a way to fix this, otherwise unfortunatly I can’t use your plugin.

    Thanks in advance.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author fedata

    (@fedata)

    Thx for using our plugin. We did some testing with an orderform and via the admin add order interface and with both methods the umlaut is shown/printed correctly.

    You should check with phpadmin if the database tables for the Fast Events plugin have the right ‘Collation’ it has to be ‘utf8mb4_unicode_520_ci‘.

    If not, check your WordPress wp-config.php and change or add the following entries:

    /** Database charset to use in creating database tables. */
    define( 'DB_CHARSET', 'utf8mb4' );

    /** The database collate type. Don't change this if in doubt. */
    define( 'DB_COLLATE', '' );
    • This reply was modified 1 year, 3 months ago by fedata.
    Thread Starter liebesmueh

    (@liebesmueh)

    The database tables have the right Collation, the name “Schönfellner” is also displayed correctly in the table “fe_event_orders”, but when I enter the name for the ticket on the ticket personalization page and the tickets are created, then it is changed, as in the picture

    https://ibb.co/VHMxGnm

    Symbol „Von der Community überprüft“
    Plugin Author fedata

    (@fedata)

    Thank you for pointing us in the right direction. We have found the problem and will release a plugin update either today or tomorrow.

    Plugin Author fedata

    (@fedata)

    Version 2.2.3 is now available.

    https://ibb.co/5hHfYdF

    • This reply was modified 1 year, 3 months ago by fedata.
    • This reply was modified 1 year, 3 months ago by fedata.
    Thread Starter liebesmueh

    (@liebesmueh)

    Thats perfect, thank you!

    This plugin is the best solution for my events (and I tried like 20 different ones)!

    Plugin Author fedata

    (@fedata)

    Thank you for your kind words. Please consider leaving a review.

    Thread Starter liebesmueh

    (@liebesmueh)

    Hey, I just stumbled upon another problem regarding umlaute: When I export the Tickets via the tools, the name is also written wrong, but sometimes “Schu00f6nfellner” and sometimes “Schönfellner”

    Can you help?

    Plugin Author fedata

    (@fedata)

    We have tested the download of orders and tickets with umlaut names and it works fine.

    https://ibb.co/xSSr73M7

    https://ibb.co/gL7LBVv7

    Could it be that this where old entries which are still stored in the wrong format? The patch yesterday was only valid for new entries. Any old entries can easily be corrected with a MySql ‘UPDATE replace ‘ statement on the “qrcodes” table.

    Please let us know.

Viewing 8 replies - 1 through 8 (of 8 total)

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