Tickets created ORDER CANCELLED

  • Resolved Greg McEwan-Marriott

    (@gregthebuzz)


    1 year, 1 month ago

    We use Event Tickets with YOCO gateway – When a non payment is received from YOCO it CORRECTLY cancels the woocommerce order – BUT Event Tickets STILL issues the tickets !!!!!!!!!!! YES i have checked the suggested below

    If WooCommerce is generating tickets for orders that have been cancelled, it may be due to the way the order statuses are configured in your Event Tickets Plus settings. By default, tickets are typically generated when an order is marked as Completed or sometimes Processing. However, if the settings are not properly configured, it could lead to tickets being generated even for cancelled orders.Steps to Check and Adjust Settings:

    1. Log in to your WordPress Admin Dashboard.
    2. Navigate to Tickets > Settings > Integrations.
    3. Look for the section that specifies which order statuses trigger ticket generation.
    4. Ensure that only the appropriate statuses (like Completed) are selected for generating tickets.
    5. Save any changes you make.

    Additional Considerations:

    • If you want to prevent tickets from being generated for cancelled orders, ensure that Cancelled is not included in the list of statuses that trigger ticket creation.
    • You may also want to review your WooCommerce settings to ensure that the order statuses are being managed correctly
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 1 month ago

    Hi @gregthebuzz ,

    Thank you for reaching out.

    Since you are using one of our premium plugins (Event Tickets Plus), and for us to assist you better, please open a Support Ticket on our Help Desk. This is so we can adhere to the WordPress Forum Guidelines regarding premium users.  

    One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

    Hang in there.

    Plugin Support Darian

    (@d0153)

    1 year, 1 month ago

    Hi there,

    It appears that we haven’t heard back from you in a while, so I’ll go ahead and close this for now. If you need any more help, feel free to start a new thread and we’ll be happy to assist you.

Viewing 2 replies - 1 through 2 (of 2 total)

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