There was an error loading

  • Resolved robato

    (@robato)


    3 years, 10 months ago

    Hi

    I have problem to sync my products to my original merchant center it seems.
    I’m getting these errors below:

    There was an error loading your merchant center product review request status.

    2022-05-18T20:38:14+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::get_account_review_status Client error: GET https://api-vipgo.woocommerce.com/google/manager/account-review-status/2786***** resulted in a 400 Bad Request response:
    {“statusCode”:400,”error”:”Bad Request”,”message”:”User cannot access account 2786*****”}

    I have deactivate and authorized the link accounts and everything seems fine in the plugin but it still giving me this error. Do you guys have any clue?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Chris Moreira – a11n

    (@chrism245)

    3 years, 10 months ago

    Hi @robato!

    Thank you for reaching out!
     
    Could you please try switching to a default theme like Storefront and disabling all the plugins temporarily except WooCommerce and the Google Listings & Ads and then check if the fatal error is still there?

    Before you proceed with the above steps, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.`

    Also, please share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment, in order for us to get a better understanding of your site setup.

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    3 years, 10 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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