The notes not working

  • khubaibghouri

    (@khubaibghouri)


    1 year, 3 months ago

    The order notes are not showing in the attendee of the event ticket but it is showing in my old site but not working with the current site.

    The page I need help with: [log in to see the link]

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  • Plugin Support Janilyn T

    (@janilyn409)

    1 year, 3 months ago

    Hi @khubaibghouri ,

    Are you using the same theme as that of your old site?

    If you are using a block-based editor for the cart and checkout, the notes might not work properly. However, we didn’t detect any issue using the classic cart page and editor on our dev site.

    There are 2 kinds of order notes: Private notes (visible to admin and allowed staff/users only) and Note to customer. Both are working properly. All the previous notes shown properly as well.

    Please check the screenshots:

    Please check again to be sure. If possible, you can kindly make a screen recording video for us to collect more details about the error.

    Best regards.

Viewing 1 replies (of 1 total)

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