Plugin Support
Velda
(@supernovia)
Hi! Could you send more details about how you found out it was Jetpack? Are you getting an error message, and if so can you include that so we have enough information to help you troubleshoot?
Thank you in advance!
Hello! Supernovia!
Probably because of a previous manual upgrade of my mistake, because the dashboard prompts me that the Jetpack plugin has an update available, and then I am ready to update. But because of network problems, my upgrade on the server always fails, so I am ready to download the latest version of the plugin from WordPress.org, ready to manually update. But when I uploaded it to the website, I made a mistake. Instead of deleting the original Jetpack folder, upload and replace all files with the same name. Then after all the files were uploaded, I realized that the dashboard on the web page could not enter. Because I manually upgraded the main WordPress program before, but there is no problem, so I upgraded the plugin like this, and the webpage of the website can not be accessed. Then I try to delete the folder of the Jetpack plugin, and then the web dashboard can be entered. That’s how I judged this plugin problem. After a few days, I found that there is no such plugin, which is very inconvenient. So I decided to upload this file again manually (I tried to install it directly on the “plugin” page of the dashboard, but it didn’t do anything), then I enabled the plugin. The plugin can be used normally at first. There is no problem. However, after a few hours, on the webpage of the website, the dashboard could not enter. This is all the details I know. I hope to be able to troubleshoot all the issues.
Thank you!
Hm, I suspect this may then be related to a server resources limit (maybe PHP’s memory allocation), because of course you shouldn’t have trouble installing or updating any plugin.
Here are three ways to increase PHP’s memory allocation:
1. If you can edit or override the system php.ini file, increase the memory limit. For example, memory_limit = 128M
2. If you cannot edit or override the system php.ini file, add php_value memory_limit 128M to your .htaccess file.
3. If neither of these work, it’s time to ask your hosting provider to temporarily increase PHP’s memory allocation on your account. Keep in mind that most decent hosting providers allow users to temporarily increase the memory allocation. If your hosting provider won’t accommodate you, perhaps it’s time to find a new hosting provider. We have some recommendations at https://wordpress.org/hosting/
(in the above examples, the limit is set to 128MB)
This server is my own exclusive, I assigned it 256MB, so it should not be this problem, the upgrade plug-in continues to have problems should be in China, access to the resources of the foreign server, and sometimes caused by interference. It should be that my wrong manual upgrade method caused these failures. I started to suspect Mysql’s data sheet about Jetpack.So can you tell me all the data tables that Jetpack calls, thank you!
Plugin Support
Velda
(@supernovia)
I don’t think it has anything to do with your manual Jetpack upgrade, since you have deleted the Jetpack folder and reinstalled since then.
– If I misunderstood and you have not done that, can you try that again?
– Do you upgrade other plugins or WordPress in this same manual way?
– Also, I still don’t know what error you get when trying to access the dashboard. What is the error?
Off the top of my head I can’t think of a table Jetpack wouldn’t query for one feature or another, but if you’ll tell us more about what you’re after there we might be able to help.
Hello supernovia:
Here is what I am for you
Because I used the method of replacing files before the upgrade, I may not understand that there is a residual file in the previous version, which makes the webpage dashboard inaccessible.
This is the first time I upgraded the plugin using a manual upgrade;
The current error is that when I manually copy it into the /plugin/ directory, I can access it at first, and I can’t access it after a while, suggesting that “the site is experiencing technical problems.” But the functionality of the WordPress app on the front desk and on the phone is available;
My English is not very good, so using Google Translate, Google translation here may not be accurate, here I want to express the meaning: Does the plugin have a MySQL data table? What is its name?
I want to try to enter phpmyadmin and delete it again to test if there will be problems.
Plugin Support
Velda
(@supernovia)
I can’t access it after a while, suggesting that “the site is experiencing technical problems.” But the functionality of the WordPress app on the front desk and on the phone is available;
By it, do you mean /wp-admin, or the Jetpack page, or something else? Do you get any more information on the error, like a number, or an email, or an entry in an error log? Can you share that information?
And, have you updated other plugins or WordPress itself in this same way?
Jetpack adds several MySQL entries, but does not add a separate table.
The browser’s dashboard cannot be accessed. The following is the original page:
Warning: 发生了预料之外的错误。WordPress.org或是此服务器的配置可能出了一些问题。如果您持续遇到困难，请试试支持论坛。 （WordPress无法建立到WordPress.org的安全连接，请联系您的服务器管理员。） in D:\Website\Blog\wp-includes\update.php on line 384
Fatal error: Maximum execution time of 30 seconds exceeded in D:\Website\Blog\wp-includes\wp-db.php on line 2007.
Log file link (click to download):https://filecdn.moeblog.top/debug.log
Thanks!
Having the whole log is a bit useless unfortunately, we have no way of knowing which one of those thousands of lines is the error itself.
Does the Dashboard load when you delete the /jetpack/ directory from /wp-content/plugins/ ?
After deleting it. It can be loaded normally. I used to have a hint when I opened the log. It seems that the data table about jetpack is damaged, but I don’t have a screenshot.
Plugin Support
Velda
(@supernovia)
I saw a bit about a deadlock in your log. I haven’t run into those much, but with some searching I’m gathering that they aren’t terribly abnormal, and they should restart the transaction and resolve themselves. So I don’t *think* this is necessarily the issue.
Let’s focus on these questions:
– Is there any chance any other plugin, or WordPress itself, is only partially updated because of the same update method?
– When you re-upload the current version of Jetpack does the problem immediately return? Or does it start when you activate the plugin?
I used this method to upgrade WordPress, upgraded from 5.2.1 to 5.2.2, but as far as I can see, there is no problem. I tried to repair the database. The wordpress repair page prompts the database to be normal.
I uploaded the latest zip file downloaded from wordpress.org and all the features are available when I first enabled it, but it is very slow. Then after a few hours, the web dashboard appeared what I described earlier, that is, the web version can’t get in, and the app can be used normally.
This is all I know. I hope I can solve the problem.
Are you able to make a second WordPress installation on your hosting provider and install Jetpack there?
This will help us rule-out if the problem is specific to your site or the hosting environment.
I tried to install it and it works fine.
Ok, so the problem is somehow specific to the one site, that’s odd.
We’ll need to take a closer look, so would you please follow-up with us at https://jetpack.com/contact-support/?rel=support about this?
