Terrible Lazy Loading Feature

  • Resolved kdwebfeedback

    (@kdwebfeedback)


    7 months, 1 week ago

    I’m currently on the free plan and it was amazing at first until I noticed that it wouldn’t load all of the pictures. Also, I realized that it won’t display pagination or “Load more” button so I would select “Scroll” option but most of time, it won’t load more pictures when scrolling unless you click “Save” after switching to other types and back to scrolling. It would work for an hour before it goes back to displaying only up to 100 pictures without scrolling or loading more pictures.

    Kindly fix the lazy-loading types.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Sazzad Hossain

    (@sazzad11)

    7 months, 1 week ago

    Hi kdwebfeedback,

    We apologize for the inconvenience this may have caused.

    Could you please share the URL of the page where the issue is occurring so we can check and provide a proper solution?
    Thanks for your patience and understanding.

    Thread Starter kdwebfeedback

    (@kdwebfeedback)

    7 months, 1 week ago

    @sazzad11 I think you replied to the wrong person/topic. I only mentioned the lazy-loading issue, not the dark mode.

    Sazzad Hossain

    (@sazzad11)

    7 months, 1 week ago

    Hi kdwebfeedback,

    We sincerely apologize for the confusion in our previous message.

    To help us resolve the issue quickly, could you please share the URL of the page where the problem is occurring?

    Thank you for your understanding, and again, our apologies for the earlier message.

    Thread Starter kdwebfeedback

    (@kdwebfeedback)

    7 months, 1 week ago

    @sazzad11 Would it be okay if we continue this discussion through email? I’m not comfortable with sharing the URL publicly here in the topic section. I hope you understand this. Thank you.

    Sazzad Hossain

    (@sazzad11)

    7 months, 1 week ago

    Hi Kdwebfeedback,

    Of course, we can do that.

    Here is the email address you requested: sazzadhossain91221@gmail.com

    Alternatively, you can create a ticket through our support portal, and our team will review and resolve the issue as quickly as possible:
    https://softlabbd.com/support/

    Thank you for your patience and continued support.

    Thread Starter kdwebfeedback

    (@kdwebfeedback)

    7 months, 1 week ago

    @sazzad11 I appreciate your provided email. May I know if the ticket will be only viewed by your internal team, not the public? Thank you.

    Plugin Author princeahmed

    (@princeahmed)

    7 months, 1 week ago

    Hi @kdwebfeedback
    Yes, the ticket is only visible by the internal team and not the public.

Viewing 7 replies - 1 through 7 (of 7 total)

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