Template error

  • Resolved ivanhomecom

    (@ivanhomecom)


    1 year, 2 months ago

    [trustindex no-registration=google]
    ERROR @ Trustindex plugin (This message is not be visible to visitors in public mode.)

    Could not download the template for the widget.
    Please reload the page.
    If the problem persists, please write an email to support@trustindex.io.

    WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => cURL error 28: Connection timed out after 10001 milliseconds ) ) [error_data] => Array ( ) [additional_data:protected] => Array ( ) )

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Laca

    (@lacadev)

    1 year, 2 months ago

    Hi @ivanhomecom

    To resolve the issue, please follow these steps:

    1. Ensure that you have the latest version of the plugin installed.
    2. Navigate to the Advanced tab and use the “Re-create plugin” button to reset the plugin to its default state.
    3. Reconfigure the widget under the “Free widget configurator” tab.
    4. You do not need to re-embed the shortcode.

    If the problem persists in the future, don’t hesitate to reach out for assistance. 😊

    Best regards,
    Laca from Trustindex

Viewing 1 replies (of 1 total)

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