synchronize error & Use separate rows feature error

  • Resolved hyy9

    (@hyy9)


    3 months, 2 weeks ago

    Hi team,

    I’m experiencing a couple of issues after upgrading to the latest version and was hoping you could help.

    First, I’m unable to fully sync my data. The sync process consistently gets stuck at 23% and then shows an error message saying “Unexpected error occurred.”

    Secondly, I have the “Use separate rows to show multiple products of an order” option switched on. However, for orders that only contain one product, the system is still displaying two rows instead of one.

    Could you please advise what might be causing these issues and how they can be resolved?

    Thanks in advance for your help.

    • This topic was modified 3 months, 2 weeks ago by hyy9.
    • This topic was modified 3 months, 2 weeks ago by hyy9.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    3 months, 2 weeks ago

    Thanks for reaching out! The sync error and the extra row issue can happen if the AppScript code isn’t updated. Could you please check if you’ve updated it after the latest plugin version?

    If it’s already updated and the problem persists, please share a short screen-recorded video showing the process so we can understand better and help you fix it.

    Thread Starter hyy9

    (@hyy9)

    3 months, 2 weeks ago

    Yes, I did update the AppScript – cant seem to upload screen-recorded video, but here are some pictures:

    1) snippet indicating the “unexpected error occurred”; and

    2) snippet of google sheet where displaying two rows instead for product of one

    https://imgur.com/BQjMjOn

    View post on imgur.com

    View post on imgur.com

    • This reply was modified 3 months, 2 weeks ago by hyy9.
    • This reply was modified 3 months, 2 weeks ago by hyy9.
    Thread Starter hyy9

    (@hyy9)

    3 months, 2 weeks ago

    Hi there,

    Just following up on the issue below.

    At the moment, we’re unable to use the plugin, which has forced us into a manual workaround and added a significant amount of extra work on our end. This was previously working without any issues until the recent update.

    We followed the upgrade instructions, including updating the Apps Script, and I’ve even restarted the process from step one, but the problem persists with the same result.

    I’d really appreciate it if your team could look into this and advise on a solution as soon as possible, as this is impacting our day-to-day operations.

    Thanks in advance for your support.

    Plugin Support toukirwpdev

    (@toukirwpdev)

    3 months, 2 weeks ago

    Hi,

    We’ve reviewed the AppScript code and it’s working as expected. The sync issue is most likely related to a site timeout rather than any specific feature. A quick check with your hosting provider regarding timeout limits should help, and the sync is expected to complete successfully afterward.

    Also, “Use separate rows to show multiple products of an order” is a premium feature. As per forum guidelines, support for commercial products isn’t permitted here. For assistance with the premium version, please contact us through our official support channel.

Viewing 4 replies - 1 through 4 (of 4 total)

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