surcharge enabled, transactions fail

  • Leonard Ghazarian

    (@leomis)


    10 months, 1 week ago

    When we turn on surcharge – we get fatal php error and transactions don’t go through.

    If i keep surcharge off – it works.

    Please let me know if you can help.

Viewing 1 replies (of 1 total)
  • Nadiia Pivnenko

    (@nadiiapivnenko)

    10 months, 1 week ago

    Hi Leonard,

    Thanks for reaching out and for using our plugin – we’re glad to have you on board!

    Based on your description, this looks like a conflict with another plugin on your site. You’re currently the only user reporting this issue, which makes us think it’s something specific to your setup (this tends to be the case in most similar situations).

    If you’d like us to take a closer look and help troubleshoot, feel free to reach out to us directly via email – we’ll be happy to assist.

    Best regards,
    Nadiia Pivnenko
    Plugin Support Team

Viewing 1 replies (of 1 total)

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