We are already communicating with them.
Do you remember your email subject? If so, please know me that.
Thread Starter
ckfam
(@ckfam)
With all due respect you are not. There is groups of people that are complaining that you are not. I am not the only one. I have had numerous emails that have gone unanswered for over a week to two weeks. My last response from WC Lovers was 6-29 which gave me a generic reply with a snipped that I had already stated was not what I was looking for.
Here is a list of the issues that I am having right now.
-Product Type Specific Categories not saving – you say will be released with next update.
-Commission rates on vendors not changing when plan is changed – you stated you are debugging on 6-18-20 with no updates.
-Vendor Dashboard shows no customers – Vendor Dashboard shows no customers even after orders have been placed. Woocommerce displays customers (admin.php?page=wc-admin&path=%2Fcustomers) with orders. It just does not get to the vendor dashboard Or even the admin dashboard for WCFM for some reason. I think because all of my users are also vendors. But it should not restrict to just “customers” user role. It should be based on any groups who make purchases from that vendor. – No replies on this issue at all since 6-20-20
WCLOVERS!
Are you out of business?
Please let us know because you stopped supporting your PREMIUM members. There are a lot of people built their website on the top of your plugins but they are having so much trouble now.
Please let us know asap so that we can decide what to do!
Thanks
Any updates? Are you still in the business???
Same here. Please answer premium support emails.
Thread Starter
ckfam
(@ckfam)
@homemadechile @troia4978 @fortybpm they released a new ticket system on their site. It appears that they are answering there
@ckfam that ticket system is not working at all.
It seems that they aren’t answering any thread/email. This is very bad for some of us that are currently running a business that depends on this plugin even after buying two or more premium ones.
Thread Starter
ckfam
(@ckfam)
@homemadechile I have got them to answer three tickets so far. Not that they are fixed yet but they have answered and we have communicated back and forth. Its not instant and it takes a no less than a day or two to get a response but at least it is something.
Just curious are you asking for customization or problems with the core functions of the plugin. I am just trying to find out what types they are answering.
@ckfam lucky you.. it’s a mix of both.. issues with core functions of their plugins and also with things like:
– How to make Initial Store Setup for new Vendors mandatory? When you have delivery plugin and using shipping by distance, if a vendor don’t fill his location in Initial Store Setup then shipping is not available for it’s products. (vendors can forget about configure that on demand).
– Another one, how to make vendor registration fields mandatory..
Regards,
@ckfam homemadechile @troia4978 @fortybpm have you guys gotten response through the premium support system? have several tickets and it’s been 3 days and no response yet.
Your tickets will be replied soon.
Due to new update release no tickets were replied in last two days.
