Submit failed problem

  • Resolved scooteroza

    (@scooteroza)


    5 years, 10 months ago

    Hello I have a problem, that sometimes when users fill multistep form on my site, they receive “submit failed” error. They cant’t send form to me.
    This sometimes happens, e.g. when a user paste a link into text area.

    Could you please to help me resolve the problem?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author mondula2016

    (@mondula2016)

    5 years, 9 months ago

    Check if you hve recaptcha enabled. Please use V2 not V§ that might cause the error.

    Thread Starter scooteroza

    (@scooteroza)

    5 years, 9 months ago

    Thanks for answer. I have got recaptcha disabled

    gabri85

    (@gabri85)

    5 years, 9 months ago

    So if you untick the “Enable Recaptcha v3” checkbox, then you can just optionally fill in recaptcha v2 keys in the fields below it?

    Thread Starter scooteroza

    (@scooteroza)

    5 years, 9 months ago

    Unfortunately that didnt help

    Plugin Author mondula2016

    (@mondula2016)

    5 years, 9 months ago

    Hi,
    if that issue continues please send us more information about your WP configuration and PHP version for debugging.
    You can also try with a fresh WP, a standard theme and only our plugin active. If that works activate plugin after plugin to isolate the problem.
    Please check if you can send administrative mails like the one you get after creating a user to check.
    PLease check your PHP version, we recommend a stable version up from 7.2.0
    Please don’t hesitate to contact us directly via our company site for more information.

    best regards

    Mondula Team

    • This reply was modified 5 years, 9 months ago by mondula2016.
    • This reply was modified 5 years, 9 months ago by mondula2016.
Viewing 5 replies - 1 through 5 (of 5 total)

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