Stock sync issues

  • markisu72

    (@markisu72)


    5 months, 4 weeks ago

    Hi,

    we’re lately observing stock synchronization issues from Woo to Zettle, while sync updates work in the other direction. Also, since it seems that no absolute stock levels are being synched but only deltas, it seems to be difficult/impossible to get stock in sync again on both sides.

    Our stock currently is (at least partly, since I don’t know yet if all or only some products are affected) a small mess.

    The issue is reproducible and I would like to share a video demonstrating the issue and also log files with you, but not here. Is it ok to file a support request directly with you?

    Thx
    Markus

    PS: for the other open issue, you will get feedback very soon

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    5 months, 4 weeks ago

    Hello @markisu72,

    The issue is reproducible and I would like to share a video demonstrating the issue and also log files with you, but not here. Is it ok to file a support request directly with you?

    Sure, please summarize the video and the logs, then share them with us directly via the support form here: https://zettle.inpsyde.com/docs/request-support/

    If possible, also test the synchronization once with all other plugins temporarily disabled (keeping only WooCommerce and Zettle active) to rule out a potential conflict. This will help us determine whether the issue originates from the integration itself or another plugin interfering with the stock sync process.

    Once we have your report and logs, we’ll investigate the root cause and follow up with you directly.

    Kind Regards,
    Krystian

    Thread Starter markisu72

    (@markisu72)

    5 months, 4 weeks ago

    Hi Krystian,
    done.
    Thx
    Markus

Viewing 2 replies - 1 through 2 (of 2 total)

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