• Resolved MottoYou

    (@mottoyou)


    Hi there,

    I’ve created a website on a test domain where I’ve also configured the LiteSpeed ​​​​​​​​​​​​plugin according to my needs. Among the settings, I’ve also enabled the “Cache Mobile” option, as the site header is different on desktop and mobile devices. Without this option enabled, there was a problem that the header was displayed on mobile, but not on desktop and vice versa. So, I enabled this option and everything worked properly!

    After doing the last tests of the newly created site, I transferred it from that domain to the main one, where I made it accessible to visitors. It’s been 4 days since the site has been live and during this time I noticed that, from time to time, that problem reoccurs: the header disappears either on mobile, or on desktop, although absolutely all the configurations, both in the WP Admin Dashboard and at the host level, are the same as on test domain.

    I was wondering if once I transferred the site from one domain (not subdomain or staging site) to another domain, I need to take an additional step, like refreshing the domain key, disabling / re-enabling the “Cache Mobile” option, or something like that.

    I mention again that on the test domain this issue didn’t reoccur at all once that option was enabled.

    I would really appreciate your support!

    Kind regards,

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support qtwrk

    (@qtwrk)

    please provide the report number

    you can get it in toolbox -> report -> click “send to LiteSpeed”

    Thread Starter MottoYou

    (@mottoyou)

    Hi @qtwrk ,

    Thank you for your reply!
    I really appreciate it.

    Unfortunately, sending a report didn’t work. It gives me the following error:
    “Failed to request via WordPress: [server] https://api.quic.cloud [service] wp/report”

    I tried sending it from both the main domain and the test one, but neither worked. I can send more details to an email address if that helps.

    Please advise.

    Thanks again!

    Plugin Support qtwrk

    (@qtwrk)

    <?php

    require( './wp-load.php' );
    $args = array(
    'timeout' => 30,
    );

    $url = 'https://api.quic.cloud/wp/report';
    $result = wp_remote_post(esc_url_raw($url), $args);
    echo '<pre>';
    var_dump($result);
    echo '</pre>';

    please create a php file , name it like test.php , with above code

    put it at same directory as your wp-config.php , then open it in browser as https://domain.com/test.php , see what it returns.

    Thread Starter MottoYou

    (@mottoyou)

    Hi @qtwrk ,

    Here is the result:

    array(6) {
    ["headers"]=>
    object(WpOrg\Requests\Utility\CaseInsensitiveDictionary)#2519 (1) {
    ["data":protected]=>
    array(7) {
    ["content-type"]=>
    string(24) "text/html; charset=UTF-8"
    ["content-length"]=>
    string(2) "41"
    ["content-encoding"]=>
    string(2) "br"
    ["vary"]=>
    string(15) "Accept-Encoding"
    ["date"]=>
    string(29) "Sun, 23 Feb 2025 14:26:43 GMT"
    ["server"]=>
    string(9) "LiteSpeed"
    ["alt-svc"]=>
    string(167) "h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46""
    }
    }
    ["body"]=>
    string(37) "{"_res":"err","_msg":"wrong siteurl"}"
    ["response"]=>
    array(2) {
    ["code"]=>
    int(200)
    ["message"]=>
    string(2) "OK"
    }
    ["cookies"]=>
    array(0) {
    }
    ["filename"]=>
    NULL
    ["http_response"]=>
    object(WP_HTTP_Requests_Response)#2518 (5) {
    ["data"]=>
    NULL
    ["headers"]=>
    NULL
    ["status"]=>
    NULL
    ["response":protected]=>
    object(WpOrg\Requests\Response)#2520 (10) {
    ["body"]=>
    string(37) "{"_res":"err","_msg":"wrong siteurl"}"
    ["raw"]=>
    string(414) "HTTP/1.1 200 OK
    Connection: close
    content-type: text/html; charset=UTF-8
    content-length: 41
    content-encoding: br
    vary: Accept-Encoding
    date: Sun, 23 Feb 2025 14:26:43 GMT
    server: LiteSpeed
    alt-svc: h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46"

    {"_res":"err","_msg":"wrong siteurl"}"
    ["headers"]=>
    object(WpOrg\Requests\Response\Headers)#2521 (1) {
    ["data":protected]=>
    array(7) {
    ["content-type"]=>
    array(1) {
    [0]=>
    string(24) "text/html; charset=UTF-8"
    }
    ["content-length"]=>
    array(1) {
    [0]=>
    string(2) "41"
    }
    ["content-encoding"]=>
    array(1) {
    [0]=>
    string(2) "br"
    }
    ["vary"]=>
    array(1) {
    [0]=>
    string(15) "Accept-Encoding"
    }
    ["date"]=>
    array(1) {
    [0]=>
    string(29) "Sun, 23 Feb 2025 14:26:43 GMT"
    }
    ["server"]=>
    array(1) {
    [0]=>
    string(9) "LiteSpeed"
    }
    ["alt-svc"]=>
    array(1) {
    [0]=>
    string(167) "h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46""
    }
    }
    }
    ["status_code"]=>
    int(200)
    ["protocol_version"]=>
    float(1.1)
    ["success"]=>
    bool(true)
    ["redirects"]=>
    int(0)
    ["url"]=>
    string(32) "https://api.quic.cloud/wp/report"
    ["history"]=>
    array(0) {
    }
    ["cookies"]=>
    object(WpOrg\Requests\Cookie\Jar)#2517 (1) {
    ["cookies":protected]=>
    array(0) {
    }
    }
    }
    ["filename":protected]=>
    NULL
    }
    }

    Thank you!

    Plugin Support qtwrk

    (@qtwrk)

    it looks alright-ish

    please try send report again , see what shows

    Thread Starter MottoYou

    (@mottoyou)

    Unfortunately, the same error:
    https://prnt.sc/ueS96iH9_1F5

    Plugin Support qtwrk

    (@qtwrk)

    Thread Starter MottoYou

    (@mottoyou)

    Thank you, @qtwrk !

    I can proceed with this step now, but please let me know if that could affect the site for visitors. If so, then I could give it a try on the test domain and send the report from there, as I can also include access to the main domain.

    Please advise.

    Thanks!

    Plugin Support qtwrk

    (@qtwrk)

    please don’t mention anything about login , it is forbidden in wp forum , you will get yourself banned

    this action will delete our plugin’s setting and configuration in database , make it like first time you have ever installed it

    you can backup your current conf in toolbox -> import/export -> export to file if needed.

    Thread Starter MottoYou

    (@mottoyou)

    OK, so I followed the guide on the test domain and tried to re-send the report, but the error still occurs: https://prnt.sc/vT8V4XihNvXr

    Plugin Support qtwrk

    (@qtwrk)

    emmm , weird issue

    please create a ticket by mail to support at litespeedtech.com with reference link to this topic , we will check furhter.

    Thread Starter MottoYou

    (@mottoyou)

    Hi @qtwrk,

    I sent the ticket via mail two days ago and I’m still waiting for a response. Not sure if you had the chance to check it, but I’d like to know if there’s a solution for this problem.

    Thank you!

    Plugin Support qtwrk

    (@qtwrk)

    yes , sorry , I have been off grid for few days due to some personal issue , I will check it out as soon as possible

Viewing 13 replies - 1 through 13 (of 13 total)

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