STARTTLS not supported

  • Resolved ccotal

    (@ccotal)


    3 years, 9 months ago

    Hi,
    we would like to use mailpoet 3, but our new SMTP server requires STARTTLS. So I installed WP easy SMTP plugin that can deal with this SMTP protocol, but when i click on the option use default email sender in mailpoet config, it does not work…
    any suggestion?
    Many thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    3 years, 9 months ago

    Hi there @ccotal 👋🏽!

    Thank you for reaching out to MailPoet Support!

    so I installed WP easy SMTP plugin that can deal with this SMTP protocol, but when i click on the option use default email sender in mailpoet config, it does not work…

    So if I am getting this right you are using MailPoet AND WP easy SMTP on the same site.

    You can set up MailPoet to use your SMTP sending service under MailPoet > Settings > Send with… tab and you shouldn’t actually need to use another plugin for that.

    Can you give that a try and test if it works without the third-party plugin?

    Please keep us posted, we’ll be glad to keep troubleshooting this issue with you.

    Cheers!

    Plugin Support Ojoma a11n

    (@geraltrivia)

    3 years, 8 months ago

    Hello again @ccotal ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Have a great day.

    Thread Starter ccotal

    (@ccotal)

    3 years, 8 months ago

    No, it does not work :
    Mailpoet is not able to cope with starttls
    Mailpoet is not able to use wp easy SMTP parameters
    Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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