Spam messages still getting through

  • Resolved Dave McHale

    (@dmchale)


    9 months ago

    We’ve been getting an aggressive amount of spam through our web forms, in spite of having numerous levels of protection in place. We tried adding CleanTalk to the site but yet I’m seeing an aggressive number of form entries which visually seem like spam to me, yet CleanTalk is still allowing them?

    I’d like to NOT advertise my client’s domain in a public forum but am happy to chat with someone from CleanTalk to provide more information. If it helps, our service_ID in the CleanTalk system is 2085148

    Thanks in advance and I hope to talk with someone soon!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support amagsumov

    (@amagsumov)

    9 months ago

    Hello @dmchale,

    Please give us 2-3 business days to analyze your website’s requests.

    We’ll contact you as soon as we finish.

    Thread Starter Dave McHale

    (@dmchale)

    9 months ago

    Thanks for the response @amagsumov … is there no expedited support for paid customers (which we are)? If I’m using the incorrect channel for support, please let me know. Thank you.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    9 months ago

    Unfortunately, no. We will analyze your case as soon as possible and contact you right away.

    Thread Starter Dave McHale

    (@dmchale)

    9 months ago

    okay, thank you

    Plugin Support katereji

    (@katereji)

    9 months ago

    Hello @dmchale

    We have analyzed marked requests and changed some filtering rules. This will help with spam you’ve been receiving in recent days. Please, monitor your website requests for the next few days: https://cleantalk.org/my/show_requests.

    Plugin Support katereji

    (@katereji)

    8 months, 3 weeks ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 6 replies - 1 through 6 (of 6 total)

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